VPI Pet Insurance Case Study

Good Essays
Formerly known as the VPI Pet Insurance, this insurance package is one of the options available in the market, with below average ratings. On Yelp, this insurance comes with 2 stars out of 5, and Consumer Affairs list this with 1 star out of 5 stars. According to collected reports, the usual complaints lodged against the insurance provider were low reimbursements, denied claims and unfair increases in insurance premiums.

Common Complaints Against Nationwide Pet Insurance

Also known as VPI Pet Insurance, this pet insurance provider has been at the receiving end of many complaints from the customers. For example, some customers were not happy with the customer support provided by the company, and some also called out the company for its deceptive business
…show more content…
Also, there are some customers that complain that payouts are not given out immediately.

What about the excluded conditions?

According to disappointed customers, certain medical emergencies are not covered, even though there are vet and customer appeals.

Can I work with my personal vet?

Customers are given the chance to choose and work with their preferred vet. But there were complaints that some reimbursements are not processed and given, due to poor customer service.

What can we expect from reimbursements?

You can count on two types of reimbursements offered - benefit schedule and actual vet costs. In actual vet costs, you will be given reimbursements for the actual cost shown on the bill. In a benefit schedule, there are limits or caps on the payouts.

Is there a chance that coverage may be canceled because of pet age?

According to the details of the policy, the age of the pets will not affect the coverage. But if some insurance teams are to be believed, the company has raised the premiums of pet owner after an illness or accident of their

You May Also Find These Documents Helpful

  • Good Essays

    Pet Ownership Essay

    • 648 Words
    • 3 Pages

    The care given to a pet generally differs between pet "parents” and typical pet owners. With the pets of the parents being more like children, you typically see care that reflects that. These “children” normally go to the vet when they are sick. They also tend to have routine checkups and even a slight sneeze can have them rushed to the clinic. Typical pet owners also take their animals to the vet, but most of…

    • 648 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Spay/Neutering Your Pets

    • 448 Words
    • 2 Pages

    Recap Problem and Solution: After hearing this presentation, I’m hoping you will now get your pets spayed/neutered, and promote this process to others.…

    • 448 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    service users and their representatives, carers and visitors are aware of how to complain and that company provides easy to use opportunities for them to register complaints…

    • 408 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Obama Care Pros and Cons

    • 2915 Words
    • 12 Pages

    Young Adults can stay on parents plan until 26. 82% of uninsured adults will qualify for free or low cost insurance.…

    • 2915 Words
    • 12 Pages
    Good Essays
  • Good Essays

    Hcr 230 Final Project

    • 1661 Words
    • 7 Pages

    Here at Dr. Childs’ we accept almost all major medical insurance plans. We submit all claims to the insurance company for you. It is important that all insurance information is kept up to date, to avoid any denied claims. We will only submit a claim once; if the claim is not paid the patient is responsible for all charges in full. If there is any remaining balance, the patient will be billed for any charges left over. Any type of co-payment or deductible must be paid in full at the time of visit. We accept all major credit cards, money orders, or cash. We do not accept checks, sorry for any inconvenience. The patient is responsible for knowing what is covered under his or her insurance. Not all insurance is the same, it is important to know your co-payments and deductibles. Patient is responsible for knowing all services covered. (Women’s Health Specialists, 2009).…

    • 1661 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    MATRIX GRID hcs 455 week 2

    • 2468 Words
    • 9 Pages

    In the past insurance companies were known to deny coverage for people with preexisting conditions including children. Also in the past insurance companies were allowed to deny coverage for preventive treatments.…

    • 2468 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Cheap pet insurance will take care of almost all of the medical costs associated with owning a dog or cat. You can sign up for insurance right from your computer or smartphone. Most companies will give you a quote right from the start so you know what you will be paying before signing up. Make sure to carefully read the fine print before committing to a specific plan. There are usually three types of cheap pet insurance plans to choose from. The least expensive usually only covers routine visits, such as check-ups, vitamins, and vaccinations, which can be a good plan for when you own a puppy or kitten. But once that animal gets older, you will want to upgrade to a plan that includes more coverage. The next plan is for accidents and illness only and will cost more, but is great for covering high-cost surgeries and other medical costs. Finally, comprehensive coverage will basically cover everything from routine health care to chronic illness costs such as canine cancer. Again, be sure to fully understand the plan you are choosing so you aren’t stuck paying for coverage that you don’t need or that won’t cover the most important pet…

    • 606 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    FINAL MARKETING

    • 245 Words
    • 1 Page

    Please read the case Pets.com, and analyze the case based on the following questions in order to rejuvenate the marketing strategies for Pet.com.…

    • 245 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    Marketing Swot Analysis

    • 469 Words
    • 2 Pages

    There is potential competition in the industry. There are some organizations, as offering the similar service to the public, which can be seen as the major competition in the further. There is a lot animal clinics can take care of domestic animals, it brings more competition in area of domestic animals…

    • 469 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Petsmart Company Profile

    • 437 Words
    • 2 Pages

    References: _PETM: Summary for PetSmart, Inc- Yahoo! Finance. (n.d.). Yahoo! Finance - Business Finance, Stock Market, Quotes, News. Retrieved March 5, 2010, from http://finance.yahoo.com/q?s=PETM_…

    • 437 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Hillside Veterinary Clinic

    • 1378 Words
    • 6 Pages

    Comparing the Hillside Veterinary Clinic Marketing Plan to the standard marketing plan outline, you can easily see certain aspects of business marketing that HVC has overlooked. First, not keeping customer email addresses is a huge mistake. E-mail marketing is a very effective and affordable effort, especially if the growing housing market is catering to new families, younger people who practically live on their iPhones and Laptops. Not even having a website is mistake #2. There are simple web platforms that have pre-designed templates, and for pennies a day HVC could triple their web presence by having a website, and feeding the business listing to the major search engines, not just Yahoo.…

    • 1378 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Petco has a very strong personnel policy and code of ethics which put animals first. They focus on hiring animal lovers first regardless of their retail experience. Hiring animal lovers first gives the employee a better opportunity to establish a relationship with the customer. Then they have a great employee training program focusing on animal care then on customer relations. Their strategy is one that focuses on both customer and employee engagement. Employee engagement is very important in this process because an employee who has a voice and is treated well is more likely to treat the customer better.…

    • 873 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    When dealing with complaints the setting are to ensure that service users and their representatives, carers and visitors are aware of how to complain and that company provides easy to use opportunities for them to register complaints. A named person is responsible for administration of the procedure.…

    • 500 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Trupanion Pet Insurance offers a simple plan that covers almost any medical problem that may arise in a family pet. It is also easy to use and easily understood for both the pet owner and the veterinarian. When trying to decide on a pet insurance plan, an owner must thoroughly study the pros and cons of the various plans available. Only then can they choose the plan that best fits their pet’s medical needs while keeping within their financial means.…

    • 80 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    individual more because of his or her condition. Once you get insurance, there cannot be a…

    • 612 Words
    • 3 Pages
    Good Essays