Usability Prototype Redesign
USABILITY TEST REPORT
BASTA PASTA WEBSITE <http://bastapastanyc.com/>
ANI CHIDIEBERE GEORGE (5747340)
M23CDE: USABILITY
EXECUTIVE SUMMARY
A business report was prepared on December 2014 to address some usability issues experienced
on
the
website
of
Basta
Pasta
restaurant,
http://bastapastanyc.com/ , for improved customers’ experience.
For this report, 3 of the 10 Heuristic principles proposed by Jakob Nielsen were used to briefly evaluate the website aiming to identify major usability issues with the site. These Heuristic principles used were;
1. Consistency and Standards
2. Visibility of System Status and
3. Match between Systems and Real World
Some Usability issues found from this evaluation were;
1. Poor Navigation Menu Design
2. Some inconsistencies in menu links
3. Poor visibility of system status thus users would not realise it’s a restaurant at first view etc.
A PACT (People, Activities, Contexts and Technologies) analysis also was briefly conducted on the website as proposed by Benyon in Designing Interactive
Systems for ideas on improving customers’ experience.
A low fidelity prototype redesign using Microsoft PowerPoint 2013 was developed to address core problems encountered and some users were involved in a participatory design in discussing on how the redesign could be improved
Recommendations were noted during the participatory design and a final prototype redesign was developed
Finally a short reflection was included on how collaboration with users aided in the redesign tasks with its advantages and disadvantages
TABLE OF CONTENT
TITLE PAGE
EXECUTIVE SUMMARY
1.0 INTRODUCTION
1
2.0 HEURISTIC EVALUATION
2
2.1 Consistency and Standards
2
2.2 Visibility of System Status
3
2.3 Match Between Systems and Real World
4
3.0 PACT ANALYSIS
5
3.1 People
5
3.2 Activities
5
3.3 Context
6
3.4 Technology
7
4.0 PROTOTYPE REDESIGN
8
5.0 PARTICIPATORY DESIGN
10
5.1 Card Sorting
10
5.1.1
Observations/Design Improvements
5.2
BASTA PASTA WEBSITE <http://bastapastanyc.com/>
ANI CHIDIEBERE GEORGE (5747340)
M23CDE: USABILITY
EXECUTIVE SUMMARY
A business report was prepared on December 2014 to address some usability issues experienced
on
the
website
of
Basta
Pasta
restaurant,
http://bastapastanyc.com/ , for improved customers’ experience.
For this report, 3 of the 10 Heuristic principles proposed by Jakob Nielsen were used to briefly evaluate the website aiming to identify major usability issues with the site. These Heuristic principles used were;
1. Consistency and Standards
2. Visibility of System Status and
3. Match between Systems and Real World
Some Usability issues found from this evaluation were;
1. Poor Navigation Menu Design
2. Some inconsistencies in menu links
3. Poor visibility of system status thus users would not realise it’s a restaurant at first view etc.
A PACT (People, Activities, Contexts and Technologies) analysis also was briefly conducted on the website as proposed by Benyon in Designing Interactive
Systems for ideas on improving customers’ experience.
A low fidelity prototype redesign using Microsoft PowerPoint 2013 was developed to address core problems encountered and some users were involved in a participatory design in discussing on how the redesign could be improved
Recommendations were noted during the participatory design and a final prototype redesign was developed
Finally a short reflection was included on how collaboration with users aided in the redesign tasks with its advantages and disadvantages
TABLE OF CONTENT
TITLE PAGE
EXECUTIVE SUMMARY
1.0 INTRODUCTION
1
2.0 HEURISTIC EVALUATION
2
2.1 Consistency and Standards
2
2.2 Visibility of System Status
3
2.3 Match Between Systems and Real World
4
3.0 PACT ANALYSIS
5
3.1 People
5
3.2 Activities
5
3.3 Context
6
3.4 Technology
7
4.0 PROTOTYPE REDESIGN
8
5.0 PARTICIPATORY DESIGN
10
5.1 Card Sorting
10
5.1.1
Observations/Design Improvements
5.2
References: Benyon, D., Turner, P., and Turner, S. (2005) Designing Interactive Systems: People, Activities, Contexts, Technologies.: Pearson Education Nielsen (1995) 10 Heuristics for User Interface Design: Article by Jakob Nielsen [online] available from <http://www.nngroup.com/articles/ten-usability-heuristics/> [24th December 2015] Nielsen (2004) Card Sorting: How Many Users to Test [online] available from Rubin, J. and Chisnell, D. (2008) Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests.: John Wiley & Sons Usability.gov (2014) Nielsen (1995) 10 Heuristics for User Interface Design: Article by Jakob Nielsen [online] available from <http://www.nngroup.com/articles/ten-usability-heuristics/> [24th December 2015] Nielsen (2004) Card Sorting: How Many Users to Test [online] available from Prescott, J. and Crichton, M. (eds.) (1999) Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations Conduct Effective Tests.: John Wiley & Sons Usability.gov (2014) Card Sorting | Usability.Gov [online] available from