Ups - a Look at Quality Management
UPS A Look into Quality Management
By: Tiffani Coffey
April Graves
Daniel Cardwell
Michael Carroll
Russell Dean
Jessica Gibson
James E Casey or "Jim" established the American Messenger Company in 1907 after borrowing $100. The company then and still is based on the same principals, customer service and reliability. Over the years they have made a lot of changes from their making deliveries on bicycles to today air freight and world-wide service. Some of the innovations since their start have changed the world and the economy. Now people can track items sent to them from home, businesses can send products from factories to anywhere the world in a moment’s notice. Innovations like these have changed what once was a limited local economy to a global market where anything is possible. UPS has been at the forefront of these changes but they still never left the original values of customer service and reliability. The quality of service and the ability to keep cost competitive has helped them expand to what they are today, a global leader in the shipping world.
The American Messenger Company became the United Parcel Service in 1919, after the company expanded from Seattle to California and Oakland. They began offering common carrier services which gave them the upper hand among the private and commercial parcel post. They worked in the same manor as many retail stores, and developed a system that was easy to maintain for the company and the customer. UPS had the upper hand on many parcel businesses. They offered many options to customers and other businesses that were unheard of at the time. They had comparable rates, daily pickup calls, returns, and they were flexible with payment forms. In 1924 they introduced the first conveyor belt system to handle all packages. This gave them an advantage like no other. They were able to work at a greater rate and while eliminating lost time. This allowed them to expand to all major cities on the Pacific
By: Tiffani Coffey
April Graves
Daniel Cardwell
Michael Carroll
Russell Dean
Jessica Gibson
James E Casey or "Jim" established the American Messenger Company in 1907 after borrowing $100. The company then and still is based on the same principals, customer service and reliability. Over the years they have made a lot of changes from their making deliveries on bicycles to today air freight and world-wide service. Some of the innovations since their start have changed the world and the economy. Now people can track items sent to them from home, businesses can send products from factories to anywhere the world in a moment’s notice. Innovations like these have changed what once was a limited local economy to a global market where anything is possible. UPS has been at the forefront of these changes but they still never left the original values of customer service and reliability. The quality of service and the ability to keep cost competitive has helped them expand to what they are today, a global leader in the shipping world.
The American Messenger Company became the United Parcel Service in 1919, after the company expanded from Seattle to California and Oakland. They began offering common carrier services which gave them the upper hand among the private and commercial parcel post. They worked in the same manor as many retail stores, and developed a system that was easy to maintain for the company and the customer. UPS had the upper hand on many parcel businesses. They offered many options to customers and other businesses that were unheard of at the time. They had comparable rates, daily pickup calls, returns, and they were flexible with payment forms. In 1924 they introduced the first conveyor belt system to handle all packages. This gave them an advantage like no other. They were able to work at a greater rate and while eliminating lost time. This allowed them to expand to all major cities on the Pacific
Cited: "UPS Corporate Responsibility." Safety -. N.p., Aug. 2012. Web. 28 Oct. 2012. . Corporate Sustainability Report." Http://www.responsibility.ups.com/community/Static%20Files/sustainability/2011_UPS_CSR_Report.pdf. N.p., Oct. 2010. Web. "Sweat the Small Stuff: Now is the TIme to Focus on the Details to Better Manage Risk." Http://www.pressroom.ups.com/Article/Sweat+the+Small+Stuff%3A+Now+is+the+time+to+focus+on+the+details+to+better+manage+risk. Aug. 2011. "United Parcel Service, Inc. History." History of United Parcel Service, Inc. – FundingUniverse. 28 Oct. 2012 . “UPS: Company History.” www.ups.com. N.p., n. d. Web. 28 Oct. 2012. http://www.ups.com/content/us/en/about/history/index.html.