Ups Final Thesis

Topics: Management, Qualitative research, Logistics Pages: 64 (20926 words) Published: February 1, 2012
ACKNOWLEDGEMENTS
All praise and thanks to the Almighty god, on whom ultimately we depend for sustenance and guidance. I convey special acknowledgement to my uncles and friends in UK, for their indispensable help dealing with funds, special care, politeness, and all types of help in the accommodation in UK. I won’t forget for what they have done for me. Without their efforts, it could have not been possible for me to do MBA from UK. Their encouragement and kind support will remain in my mind throughout my whole life.

BRITISH INSTITUTE OF TECHNOLOGY AND E-COMMERCE My special thanks are to prof’s name who had always been available for discussion and study during this course and research. Their help and guidance was very crucial for me to achieve one of the dream tasks of my life. I was very lucky to have them as my real well wisher. Even I don’t have words to pay gratitude to them. They may succeed in their future life. This is my kind wish to them. Finally, I am thankful to academic and administrative staff at BITE and Coventry University who designed and managed such an interesting MBA program which will help me in my career development. I offer my Special thanks to name of the person (Chief coordinator of MBA program), and all Professors and Lecturers. Your efforts and hard work will always be remembered.

TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION
1.1 Background of research………………………………………………………………….4 1.2 Aim and Objectives...........................................................................................................5 1.3 Issues involved…………………………………………………………………………….5 1.4 scope of study.....................................................................................................................6 1.5 strategies..............................................................................................................................7 1.6 structure of the dissertation...............................................................................................8 1.7 conclusion…………………………………………………………………………………...9

CHAPTER 2 LITERATURE REVIEW
2.1 Definition……………………………………………………………………………………9 2.2 Understanding a SWOT Analysis………………………………………………………....9 2.3 Marketing and Advertising………………………………………………………………...10 2.4 Supply Chain Management………………………………………………………………..10 2.5 Risk Management, Residual Risk and Business Continuity……………………………..14 2.6 Business Sustainability and Financial Risk Management………………………………..14 2.7 Regression Analysis Literature Review………………………………………………….17 2.8 Performance Management and Customer Retention……………………………………18 2.9 Definition of Performance Appraisal Management………………………………………18 2.10 The Purpose of Performance Appraisal Management Systems and Customer Retention………………………………………………………………….19 2.11 Challenges of Performance Management Systems and Customer Retention……….21 2.12 Leadership at UPS……………………………………………………………………….22 2.13 The Forces Driving the Changes in Leadership……………………………………….23 2.14 Leadership versus Management…………………………………………………………23 2.15 The Problem……………………………………………………………………………….26 2.16 The Solution………………………………………………………………………………..26 2.17 Mistakes Happen…………………………………………………………………………..28 2.18 Reliability and Cost……………………………………………………………………….29 2.19 Stopping Fraud……………………………………………………………………………30 2.20 Flawless Interceptions…………………………………………………………………….30 2.21 Limitations of the Literature Review…………………………………………………….31

CHAPTER 3 QUALITATIVE RESEARCH METHODOLOGY

3.1 Introduction on Qualitative methodology………………………………………………..32 3.2 Research Objectives………………………………………………………………………..32 3.3 Research Design…………………………………………………………….………………34 3.4 Research Methodology……………………………………………………………………..35 3.5 Quantitative Analysis versus Qualitative Analysis……………………………………….36 3.6 Primary Data Collection and Research……………………………………..……………38 3.7 Secondary Data Collection and Research……………………………………..………….39 3.8...

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APPENDIX 1
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