ups diad service

Topics: Wireless, Bluetooth, Customer service Pages: 2 (1096 words) Published: October 29, 2014

List the various ways that DIAD improves customer service:
The DIAD (Delivery Information Acquisition Device improves customer services in so many ways. First, it has made the job of UPS delivery drivers more efficient and effective, therefore aiding in productivity. In addition, DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly, DIAD improves customer service since all drivers are connected wirelessly to UPS main database. The built in GPRS and CDMA also facilitates in the dial up access if necessary. These features enable UPS drivers to transmit real time data to their UPS center and also see updated list packages that need to be delivered. Constantly updating the database also allows UPS customers to keep of their own packages. Thirdly, the GPS connectivity aids customer services because drivers are provided with detailed directions for pick up of the packages thus are able to reach their customers faster and on time. Fourthly, the bar code scanner, camera and electronic signature feature that the DIAD comes with, makes the delivery process to customers much quicker and efficient. Furthermore, the DIAD has allowed customers to receive personalized service like creating personalized delivery options. Overall, the DIAD is a robust and it supports real time capabilities of data. It is specific for package delivery and it can support more packages. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Since the Package would already get to various companies shipping location, where each package is weight, and measure. In addition to that respective delivery addresses with zip code were added, to select the...
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