Ups Case Study

Topics: United Parcel Service, Customer service, Strategic management Pages: 4 (1399 words) Published: February 20, 2012
1. What kind of information and services does the Web site provide for individuals, small businesses, and large businesses? List these services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipment Processing. Explain how you or your business would benefit from the service. United Parcel Service (UPS) started out in 1907 with intention to serve people with best services and lowest rates. UPS is a company that delivers packages and also documents to more than 6.1million customers in more than 200 countries around the world. “UPS’s primary business is the time definite delivery of packages and documents worldwide. UPS provides lot of services where the individuals, small businesses or large businesses benefit from their services.UPS delivers packages like mails and other documents to people and organization all around the world. UPS through website provides the following services indicated below for the individuals, small and large businesses. •Information about shipping of parcels

UPS Trade Direct (Air, Ocean, Cross Border)
Freight (Air, Ocean, Ground)
Store locations
The website provides lot of information and services that are useful for the individuals when they want to ship their mails, packages across the country or worldwide. For example if an individual wants to deliver a parcel immediately without going to UPS and this would be the right solution for the individual to use the website. Individuals can create a shipment, calculate time and cost, schedule a pickup and find the UPS locations nearby. Individuals can do this by using the computer as well as with the mobile phone. UPS allows the individuals to track their shipment by various means by using the track by number, track by reference, track by email and by sms tracking. It allows the customers to track on real time basis by using the website. Small and Large Businesses

UPS provides all the features of individuals to...
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