United Parcel Service (a) Case

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United Parcel Service Case Study

United Parcel Service Case Study United Parcel Service, Inc. (“UPS”) was founded in 1907 as a private messenger and delivery service in Seattle, Washington.UPS is the world 's largest package delivery company, in terms of revenue and volume, and a global leader in supply chain solutions. UPS deliver packages each business day for 1.1 million shipping customers to 7.7 million consignees in over 200 countries and territories. In 2011, UPS delivered an average of 16.3 million pieces per day worldwide - or 4.1 billion for the year. In addition, UPS’s supply chain solutions capabilities are available to clients in 220 countries and territories. UPS is a global leader in logistics, and UPS create value for their customers through solutions that lower costs, improve service and provide highly customizable supply chain control and visibility. Customers are attracted to their broad set of services that are delivered as promised through their integrated ground, air and ocean global network. UPS serve the global market for logistics services, which include transportation, distribution, forwarding, ground, ocean and air freight, brokerage and financing.

AGENDA

* Case Summary

* Industry Competition

* Why has UPS been so successful in the past? What key success factors have now changed?

* Should UPS attempt to maintain its traditional culture in the new areas or service?

* What are the tradeoffs between hiring information service people from within and training them, versus hiring traine people from outside?

* Make sure you come up with pros and cons of opening up the recruiting system and then follow up ideas for how to manage that process with minimum damage to the firm’s culture.

* Deal particularly with the question of integration: to What extent will it be possible to integrate non-entry level, non –ground

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