Unit Two Business Administration
Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Allan kereng
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|1. |This feature of the telephone system allows several people, who are |
|Conference Call |not in the same building or country to have a real time conversation|
| |with each other. This feature can serve as a business meeting, very |
| |direct, but requires good internet connection if it is done over the|
| |internet. |
|2. |This feature allows to use abbreviated dialling, instead of dialling|
|Speed dialling |the whole number, which can be really
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Allan kereng
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|1. |This feature of the telephone system allows several people, who are |
|Conference Call |not in the same building or country to have a real time conversation|
| |with each other. This feature can serve as a business meeting, very |
| |direct, but requires good internet connection if it is done over the|
| |internet. |
|2. |This feature allows to use abbreviated dialling, instead of dialling|
|Speed dialling |the whole number, which can be really