1. Understand the principles of change management in health and social care settings.
1.1 Tutur2u.net believes there are four key features of change management:
Change is the result of dissatisfaction with present strategies
It is essential to develop a vision for a better alternative
Management have to develop strategies to implement change
There will be resistance to change
There are internal and external factors that drive change:
Internal forces could be:
Desire to increase profitability
Reorganisation to increase efficiency
Conflict between departments
To change organisational culture
External forces could be:
Cost of inputs
Legislation & taxes
Ethics & social values
1.2 &1.3 KOTTER MODEL
Dr John Kotter has written a change model:”The 8 step process for leading change”. Kotter believes there are 8 stages that must be completed: Step 1: Establishing a Sense of Urgency: Help others see the need for change and they will be convinced of the importance of acting immediately.
Step 2: Creating the Guiding Coalition: Assemble a group with enough power to lead the change effort, and encourage the group to work as a team.
Step 3: Developing a Change Vision: Create a vision to help direct the change effort, and develop strategies for achieving that vision.
Step 4: Communicating the Vision for Buy-in: Make sure as many as possible understand and accept the vision and the strategy.
Step 5: Empowering Broad-based Action: Remove obstacles to change, change systems or structures that seriously undermine the vision, and encourage risk-taking and non traditional ideas, activities, and actions.
Step 6: Generating Short-term Wins: Plan for achievements that can easily be made visible, follow-through with those achievements and recognize and reward employees who were involved.
Step 7: Never Letting Up: Use increased credibility to change systems, structures, and policies that don't