Unit 501 Use and Develop Systems That Promote Communication
Shirley Emilio
Unit 501 Use and Develop Systems that Promote Communication
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter."
— Gilbert Amelio
President and CEO of National Semiconductor Corp.
The above statement makes a huge impact, and in the role as manager this is so true. Communication both professionally and personally starts with considerate, open and honest foundations. My team includes over 50 staff members without including the many visitors, and members of the multidisciplinary team.
Everyone is different and should be treated individually; you learn very quickly people’s individual communication styles. You are dealing with a wide range of personalities and abilities and your own communication style has to deliver to a diverse group with differing skill sets, and communication abilities.
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, cerebral palsy to name a few, it is essential my communication is clear and not lengthy.
Effective communication is what enables all the different departments to work well within the organization including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals.
It is also essential that whatever the form of communication, be it written, electronic, organizational, promotional, verbal, non-verbal, confidentiality is maintained.
As a manager in
Unit 501 Use and Develop Systems that Promote Communication
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
“Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter."
— Gilbert Amelio
President and CEO of National Semiconductor Corp.
The above statement makes a huge impact, and in the role as manager this is so true. Communication both professionally and personally starts with considerate, open and honest foundations. My team includes over 50 staff members without including the many visitors, and members of the multidisciplinary team.
Everyone is different and should be treated individually; you learn very quickly people’s individual communication styles. You are dealing with a wide range of personalities and abilities and your own communication style has to deliver to a diverse group with differing skill sets, and communication abilities.
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, cerebral palsy to name a few, it is essential my communication is clear and not lengthy.
Effective communication is what enables all the different departments to work well within the organization including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals.
It is also essential that whatever the form of communication, be it written, electronic, organizational, promotional, verbal, non-verbal, confidentiality is maintained.
As a manager in