Unit 501 Review the Range of Groups and Individuals Whose Communication Needs Must Be Addressed in Own Job Role.

Good Essays
UNIT 501
Review the range of groups and individuals whose communication needs must be addressed in own job role.
There are a wide range of groups and individuals who I communicate with on a daily, weekly, and less frequent basis within my role as hospitality manager at ECC. These include other managers, support workers, clients, support workers, domestics, sales reps, visitors to the site and sales order staff.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their dietary needs, I may need to adapt the way I communicate to ensure I am understood, using Makaton for example when talking to some clients. Barriers to communication may occur if I do not assess how to communicate with every individual I have to deal with. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding of the request. It is also vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When talking to parents it is important to portray empathy and understanding as opposed to sympathy. Listening to what parents have to say is vital to ensure the client receives the best care available in the eyes of the parents especially. Talking to other managers requires mutual

You May Also Find These Documents Helpful

  • Powerful Essays

    Unit One Nvq Level 5

    • 5821 Words
    • 24 Pages

    Review the range of groups and individuals whose communication needs must be addressed in your job role.…

    • 5821 Words
    • 24 Pages
    Powerful Essays
  • Satisfactory Essays

    1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role…

    • 1043 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    UNIT 501 Completed

    • 4249 Words
    • 14 Pages

    1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.…

    • 4249 Words
    • 14 Pages
    Good Essays
  • Good Essays

    QCF 5 501

    • 1329 Words
    • 5 Pages

    1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.…

    • 1329 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Qcf 5 Unit 501

    • 5985 Words
    • 24 Pages

    1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role…

    • 5985 Words
    • 24 Pages
    Powerful Essays
  • Good Essays

    Unitb501 Hsc

    • 5445 Words
    • 22 Pages

    Depending on the area of care in which you work you may be dealing with a certain group of people with similar communication needs, for example: learning disabilities, dementia, deaf, blind, stroke etc. Below are sample groups/individuals and the type of communication needs they may require:…

    • 5445 Words
    • 22 Pages
    Good Essays
  • Satisfactory Essays

    My work role requires, personal needs of the service user as stated in their care plan. Good communication has to be maintained including with those who may have communication difficulties.…

    • 629 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    1.1 – In my job role I have to communicate with many different groups and individuals on a day to day basis.…

    • 4228 Words
    • 13 Pages
    Good Essays
  • Better Essays

    1. People communicate for a large number of reasons. It is important for all practitioners to be good communicators in early years settings, to help build relationships with children and their parents. When children start a new setting it can be a daunting time for them and their parents, by giving a smile and saying hello you are building the foundations for a good relationship. It is as important to maintain these new relationships , particularly as these children are trusting you and their parents are trusting you whilst they are in your care. Showing an interest in what children have to say or what their parents have to say about their children before and after a session is a good way to maintain a relationship you have.…

    • 2115 Words
    • 9 Pages
    Better Essays
  • Powerful Essays

    So effective communication can be supported by ensuring that staff are all well aware of the need to be flexible in the way in which they communicate within varied contexts and to engage in communication which is empathic and values people with whom they interact.…

    • 2191 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    1.1 Who are the range of groups and individuals whose communication needs must be addressed in own job role…

    • 2194 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    You are working as a human service worker at a local United Way agency that serves several multicultural clients. In addition to the multicultural aspect, the agency also serves children, women, the elderly, and the homeless. Your manager has asked you to decide the best communication approach for each of these clients.…

    • 548 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role…

    • 723 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Effective communication is the key to building positive relationships for a patient within a healthcare environment. Within my own job role as a Trainee Assistant Practitioner (TAP), I have a responsibility of communicating effectively with first and foremost, the individual patient.…

    • 1364 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Unit 501

    • 619 Words
    • 2 Pages

    Review the range of groups and individuals whose communication needs must be addressed in own job role. There are a wide range of individuals that I communicate with on a daily basis i.e. clients, support workers, mangers, clients parents, gp’s. Which are different to one another for example if I’m communicating with a client I would use their preferred communication method wherever it would be Makaton or pictorials all depending on which is their preferred means of communication. If I was not to use their preferred means of communication this would cause a barrier and possible upset that that individual. When communicating with support workers to carry out a task I would need to talk clear and slowly so that person could understand instructions and always make sure they understand what the task is I am requesting them to do. I am happy to listen to any concerns that the may have or any issues in the work place or problems they may be having in their personal life. I am happy to use and visual or hearing aids if they require that support. When talking to a manager I will show them respect throughout the conversation and not undermine anyone. I use emails on a regular basis to get in formation to people that do not work at the home for example occupional therapists, Physios. But emails can be sometimes be miss read so I will always make sure they can understand it by a possible follow up phonecall.Communication can sometimes be miss read so I try and always make sure everyone can understand.…

    • 619 Words
    • 2 Pages
    Satisfactory Essays