1.1: Review the range of groups and individuals whose communication needs must be addressed in own role.
Individuals who have communication problems need support to enable them to express themselves effectively. As Team Leader my role is to be aware of a tenant’s preferred method of communication and also to support them to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them.
An individual’s rights are particularly important when using specific communication methods and language because it is their main way of communicating their needs and preferences. Communication is a basic right. Without communication an individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 article 8 all individuals have the right to “freedom of expression”. If unable to communicate they would be denied these rights
As team leader I need a range of communication skills that enable me to.
Use questioning to clarify
Take written notes
Negotiate, debate, compromise
Provide and receive feedback
Different groups who may have communication support needs include people with
Sensory disabilities---------Disabilities which affect an individual’s senses and in turn affect communication include hearing loss and sight loss. Without sight or hearing (in some cases both) communication will be affected and alternative methods will be used.
Sight loss /impairment -----------Sight plays an important role in communication. More than 90% of what we communicate is through non-verbal communication. This is communicated through our body language ------how we stand, our facial expressions, movements we make with our hands.
Learning disabilities--------Up to 90% of individuals with a learning disability have some form of