BTEC LEVEL 3 DIPLOMA AND EXTENDED DIPLOMA
IN HEALTH & SOCIAL CARE
Unit credit value:
Unit 27 Dealing With Challenging Behaviour
You are a nurse who works in a busy A&E department in a city hospital. Because you are experienced and highly regarded your manager has asked you to mentor some new nurses who have just qualified. Because A&E often has difficult and violent patients, your manager has asked you to give these new nurses some guidance on how to deal with challenging behaviour that they may encounter.
ABOUT THIS UNIT
Dealing with challenging behaviour is a high priority for people working in the health and social care sectors. In their day-to-day routines, workers encounter a wide variety of behaviour which can significantly, and adversely, affect the quality of the lives of those involved. It is important, therefore, that learners understand the contexts in which such behaviour occurs in order to develop their knowledge and understanding of the causes and effects of challenging behaviour, and the range of methods used to deal with it. Health and social care workers are bound by professional codes of practice and legislation which determine how they must respond in particular situations. Learners must understand these legal frameworks and the outcomes they can have for workers and service users. This unit aims to develop learner knowledge and understanding in these key areas and underpins other units in the qualification. It is essential in terms of preparing learners to get the most from any work experience they undertake. In order to complete the unit, learners must apply their learning by contributing to the development of a strategy for dealing with challenging behaviour. They will need to consider the skills needed to minimise the effects of challenging behaviour, such as recognising ‘triggers’, and appropriate methods of intervention. This unit enables learners to assess some of the difficulties involved in working in the health and social care sectors. It is suitable for all learners interested in a career in these sectors.
On completion of this unit a learner should:
1 Know the potential causes and effects of challenging behaviour 2 Understand legislation and guidance concerned with challenging behaviour 3 Be able to contribute to the development of a strategy for dealing with challenging behaviour.
13th May 2013
14th June 2013
P1 Describe the characteristics and causes of challenging behaviour. You need to prepare some information for the new nurses about the sort of challenging behaviour they may encounter in the A&E department in the hospital. There is a table on Miplace which you need to complete, which identifies a variety of challenging behaviours. You need to complete the table to pass on to the new nurses which describes the characteristics and causes of these behaviours.
M1 Discuss the causes and characteristics of one type of challenging behaviour. To ensure the new nurses have understood the information you have given them, you would like to talk through with them some more specific issues. You decide to watch a documentary or film with them which focuses on one type of challenging behaviour. You then have a discussion of the causes and characteristics of this with them. (This will be a class discussion based on a documentary or film in which there is a specific challenging behaviour. Your teacher will write out a witness statement commenting on the contributions you make to the discussion about the causes and characteristics of that challenging behaviour.)
P2 Explain how legislation / guidance applies to challenging behaviour. You need to ensure that the nurses you are mentoring are familiar...
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