Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings
Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
People communicate to:
Make, develop, build and maintain relationships
Express feelings, wishes, needs and preferences
Express and share thoughts and ideas
Give and receive support
Express, share, give and gain information
Obtain and share information
Gain reassurance and acknowledgment
Express needs and feeling
Communication can be carried in many ways and also both a formal and informal manner. Within a social care environment it is most important that the information is recorded as the communication may be required by law as evidence or for other legal reasons. Communication between a client and member of staff is confidential and released to other party’s involved in the care of that client on a need to know basis. Within the setting which I work, it is important the young people express themselves to enable staff and their peers to know how they are feelings and thoughts, their concerns and joys to ensure that the best possible care and support is given to them.
Communication between staff members is essential to ensure that there is a continuity of care for the client and that all staff members are aware of the current needs of the client.
1.2 Explain how communication affects relationships in the workplace
Communication has a major impact on the workplace. Good communication provides positive relationships with both staff and the service users. Ineffective communication can result in problems occurring within relationships and in the workplace, which could result in lack of trust and confidence between both staff and the client alike. The wrong type of care may be given to a person as a result of this. Good communication promotes more healthier working relationships and aids to ensure a good quality of care to the
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
People communicate to:
Make, develop, build and maintain relationships
Express feelings, wishes, needs and preferences
Express and share thoughts and ideas
Give and receive support
Express, share, give and gain information
Obtain and share information
Gain reassurance and acknowledgment
Express needs and feeling
Communication can be carried in many ways and also both a formal and informal manner. Within a social care environment it is most important that the information is recorded as the communication may be required by law as evidence or for other legal reasons. Communication between a client and member of staff is confidential and released to other party’s involved in the care of that client on a need to know basis. Within the setting which I work, it is important the young people express themselves to enable staff and their peers to know how they are feelings and thoughts, their concerns and joys to ensure that the best possible care and support is given to them.
Communication between staff members is essential to ensure that there is a continuity of care for the client and that all staff members are aware of the current needs of the client.
1.2 Explain how communication affects relationships in the workplace
Communication has a major impact on the workplace. Good communication provides positive relationships with both staff and the service users. Ineffective communication can result in problems occurring within relationships and in the workplace, which could result in lack of trust and confidence between both staff and the client alike. The wrong type of care may be given to a person as a result of this. Good communication promotes more healthier working relationships and aids to ensure a good quality of care to the