Promote communication in health and social care or young children’s and young people’s setting.
1:1 Understand why effective communication is important in the work setting.
Communication is an essential tool an enabler can use to meet the needs of the consumers, it is basic requirement of my job role to communicate with consumers, their families, other health services and team members working with the consumers on a daily basis.
Communicating with other staff member ensures that the team are working effectively and continuity of care is given. It also ensures any health and safety issues are recognised and reported.
Background members of staff receive a handover at the beginning of the shift this enables them to delegate tasks to the enablers, all staff members sign communication books before supporting consumers to ensure all tasks are completed during their 1:1 hours, when the support time is over enablers enter information in the relevant communication books or on a daily log of the tasks completed or updates on the wellbeing of the consumers, this is used to inform all staff of current situations within the work place.
People communicate in order to establish and maintain relationships with others, to give and receive information or instructions, to understand and to be understood, to share opinions, knowledge, feelings, and emotion, to give encouragement and show others they are valued.
Communication effects relationships in many ways within the work setting for example with colleagues, the manager or supervisor, other professionals i.e. care co-ordinators and also family members. Effective communication is a two way process. The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response. If you are not communicating correctly the relationships within the work place suffer.
We need to build relationships with consumers that we work with, their