Unit 4 Communication P2
Unit 4 Effective people communication and information P2
P2 – Describe the main employability, personal and communication skills required when applying for a specific job role.
Job Role: Cooperative Sales Assistant
Job Description:
• Liaising with clients in all areas of sales - client interaction is vital and sales assistants working with higher priced goods will need to provide a highly personalised approach; • Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets; • Stocking, replenishing and cleaning sales areas; • Assisting with product selection; • Processing payments of various kinds; • Offering advice to customers; • Arranging delivery dates for larger items; • Dealing with customer complaints; • Utilising specialist product knowledge; • Monitoring and updating sales display areas.
What is the job about?
Being a sales assistant for the Cooperative means that you have to be on the shop floor and help customers in any queries, stocking shelves, rotating stock and updating sales display areas.
What skills are required?
Working as a sales assistant for the Cooperative requires a variety of skills. All employees that work for the Cooperative will have to meet these following skills in order to qualify for the job.
Personal Skills
In the Cooperative as a sales assistant you must be hard working and also patient. Hard working would be being productive on the work floor, if you have finished rotating a section of stock you could help out a colleague in a different sector. Being patient is important when talking to customers in the Cooperative shop floor, says for example someone has asked a question about a product and you explain it to them, it may take a while for them to engage and understand your information. Being patient is key.
Good interpersonal skills are
P2 – Describe the main employability, personal and communication skills required when applying for a specific job role.
Job Role: Cooperative Sales Assistant
Job Description:
• Liaising with clients in all areas of sales - client interaction is vital and sales assistants working with higher priced goods will need to provide a highly personalised approach; • Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets; • Stocking, replenishing and cleaning sales areas; • Assisting with product selection; • Processing payments of various kinds; • Offering advice to customers; • Arranging delivery dates for larger items; • Dealing with customer complaints; • Utilising specialist product knowledge; • Monitoring and updating sales display areas.
What is the job about?
Being a sales assistant for the Cooperative means that you have to be on the shop floor and help customers in any queries, stocking shelves, rotating stock and updating sales display areas.
What skills are required?
Working as a sales assistant for the Cooperative requires a variety of skills. All employees that work for the Cooperative will have to meet these following skills in order to qualify for the job.
Personal Skills
In the Cooperative as a sales assistant you must be hard working and also patient. Hard working would be being productive on the work floor, if you have finished rotating a section of stock you could help out a colleague in a different sector. Being patient is important when talking to customers in the Cooperative shop floor, says for example someone has asked a question about a product and you explain it to them, it may take a while for them to engage and understand your information. Being patient is key.
Good interpersonal skills are