Unit 301: Communication & professional relationships with children, young people and adults
1.1
Being able to build positive relationships with others helps children and young people to gain the most from being in school and is important to ensure the communication of information between children and the adults responsible for them. We are more likely to build a positive relationship with someone when we can communicate effectively with them.
Effective communication is a way of setting boundaries so everyone knows what is expected of them. Most disagreements and conflicts are caused by a breakdown in communication.
Children learn how to build relationships with others by watching and copying the relationships between the adults around them. It is, therefore, important to show effective communication skills when dealing with others and take care with what we say and the way we act when in stressful situations. Children can become confused if we ask them to behave one way and then show them contradictory behaviour which can make it harder for them to understand rules and boundaries.
1.2
It is important to communicate in a way that relates to the age and interests of the child, young person or adult. If others are comfortable with us we are more likely to communicate effectively. The main principles of relationship building are:
Showing respect – it is important to listen carefully to others’ point of view and show you are paying attention to them when they are speaking
Being considerate – consider circumstances which may cause stress or upset and affect behaviour at any given time
Taking time to listen – show interest in what is being said and respond appropriately, offering advice if requested
Being clear – make sure any information or instructions are clear and understood, and made in a way suitable for age / ability / circumstances
1.3
It can be necessary to adapt your communication style depending on the situation. Professionally a more formal style may be required for meetings with colleagues and
Being able to build positive relationships with others helps children and young people to gain the most from being in school and is important to ensure the communication of information between children and the adults responsible for them. We are more likely to build a positive relationship with someone when we can communicate effectively with them.
Effective communication is a way of setting boundaries so everyone knows what is expected of them. Most disagreements and conflicts are caused by a breakdown in communication.
Children learn how to build relationships with others by watching and copying the relationships between the adults around them. It is, therefore, important to show effective communication skills when dealing with others and take care with what we say and the way we act when in stressful situations. Children can become confused if we ask them to behave one way and then show them contradictory behaviour which can make it harder for them to understand rules and boundaries.
1.2
It is important to communicate in a way that relates to the age and interests of the child, young person or adult. If others are comfortable with us we are more likely to communicate effectively. The main principles of relationship building are:
Showing respect – it is important to listen carefully to others’ point of view and show you are paying attention to them when they are speaking
Being considerate – consider circumstances which may cause stress or upset and affect behaviour at any given time
Taking time to listen – show interest in what is being said and respond appropriately, offering advice if requested
Being clear – make sure any information or instructions are clear and understood, and made in a way suitable for age / ability / circumstances
1.3
It can be necessary to adapt your communication style depending on the situation. Professionally a more formal style may be required for meetings with colleagues and