Unit 301 Communication and professional relationships with children, young people and adults
Unit 301 – Communication and professional relationships with children, young people and adults
1.1 Effective communication is very important as to be sure that no misunderstandings take place. You need to be clear in your communication whether it be spoken or written. We may need to double check what we are about to say to ensure the other person can understand effectively. When communication breaks down it can lead to an unhappy environment and bad feelings. We need to ensure that we behave in a particular way so the other person can follow suit. For example, if you are polite, the other person will be too. Effective communication helps to develop professional relationships.
1.2 Effective communication is the key area, it covers different forms of communication. (See spider diagram and explanations of each one below).
Showing respect and being courteous to others. You must always listen to their points of view. Be respectful of other cultures and ways they communicate. For example, in some cultures it is not polite to make eye contact. You must always address people in the correct way, if you are unsure ask how they would like to be addressed.
Be considerate to others when their behaviour is out of character, they could be tired, feeling poorly, going through a difficult time or feeling under pressure.
You must ensure you take time to listen to others, especially if they are asking for help or to confide in you. Always show interest and respond appropriately.
Be clear and to the point to ensure the other person has understood what has been said and has not been distracted. For example, when talking to a child you could ask them to repeat what has been said.
Maintain a sense of humour. You must still remain professional but also relaxed in your line of work. Laugh at appropriate things and times. It is also an ice breaker. For example, first day at school, a new class. Child A is very shy and won’t talk to anyone. You could try to make the child
1.1 Effective communication is very important as to be sure that no misunderstandings take place. You need to be clear in your communication whether it be spoken or written. We may need to double check what we are about to say to ensure the other person can understand effectively. When communication breaks down it can lead to an unhappy environment and bad feelings. We need to ensure that we behave in a particular way so the other person can follow suit. For example, if you are polite, the other person will be too. Effective communication helps to develop professional relationships.
1.2 Effective communication is the key area, it covers different forms of communication. (See spider diagram and explanations of each one below).
Showing respect and being courteous to others. You must always listen to their points of view. Be respectful of other cultures and ways they communicate. For example, in some cultures it is not polite to make eye contact. You must always address people in the correct way, if you are unsure ask how they would like to be addressed.
Be considerate to others when their behaviour is out of character, they could be tired, feeling poorly, going through a difficult time or feeling under pressure.
You must ensure you take time to listen to others, especially if they are asking for help or to confide in you. Always show interest and respond appropriately.
Be clear and to the point to ensure the other person has understood what has been said and has not been distracted. For example, when talking to a child you could ask them to repeat what has been said.
Maintain a sense of humour. You must still remain professional but also relaxed in your line of work. Laugh at appropriate things and times. It is also an ice breaker. For example, first day at school, a new class. Child A is very shy and won’t talk to anyone. You could try to make the child