Unit 206

1.1. Working relationships are based on formal policies and procedures and agreed ways of working; these are bound by contracts of employment and have codes of practice to be followed – working relationships are professional based. My responsibility as a team leader in care is to deliver very high standard services to individuals. This includes support for everyday living. For example, bathing, dressing, personal hygiene and general domestic tasks. When I am carrying out all these, I do remember person centred values and this helps me to be able to do what is right for the client or what the client wants. Before carrying out any activities for the day, I do go through my clients care plan; follow the team meetings to get all the information about clients and the changes. For example, if I have arranged with my client that he or she had to have a shower, then when the time comes they change their mind, it id for me to agree with them because it's their right to change their mind. At this stage, we communicate together and sort something else for another day. Personal relationships are based on emotions and are informal. In personal relationships you often share support between each other and feelings and thoughts as you can be who you are with family or friends. Personal relationships involve doing things together outside of work.

1.2. The care assistant role is to make sure that every support they give to individuals is according to their agreed plan of care; it is their role to provide the client with good quality of care. They can only do this by involving the individuals in all decision making and encouraging both their participation and feedback about the service they are given. It is their role to keep communication going in the care sector, for example, communicating with individuals about their life whenever they want to. The role of a home manager is to fulfil the role of a registered manager with 24 hour responsibility for managing all services. The