Unit 205 Duty of Care

Topics: Complaint, Pleading, Case study Pages: 3 (756 words) Published: July 19, 2013
Health and Social Care

UNIT 5 - INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will demonstrate your understanding of what is meant by the term ‘duty of care’. You will consider the types of dilemma that you may arise in adult social care work, and find out where to get advice and support to handle these. You will look at how to respond to complaints, making sure you know and follow agreed procedures. TASKS There are three tasks to this assignment. TASK 1 2 3 TASK 1 1. Identify the following requirements when dealing with complaints. • Legal EVIDENCE Short answer questions Letter Case studies OUTCOMES 3.1, 3.2 1.1, 1.2 2.1, 2.2

For a legal complaint there must be evidence collected and statements taken from all people involved in the complaint. • Organisational

A complaint must be acknowledged within 3 working days. The responsible body must offer to discuss with the complainant how the complaint is to be handled and how long it will take to complete an investigation and provide a responce

2. Complaints may be received from service users, other practitioners, or the family of service users. Describe what is important when responding to this type of complaint.

To make sure that the care for the service user is still at the right standards and is not treated badly for a complaint that is made from or for them.


Health and Social Care
TASK 2 Write a letter to a friend who is thinking of working in the care profession. In the letter, you must describe: • What is meant by the term “duty of care”; • How the duty of care affects the work that you do as a social care worker. TASK 3 Read the following case studies and answer the related questions. Case Study One You are a support worker for Mrs Ahmed who is 89, physically frail and lives alone. She has diabetes. Mrs Ahmed wants to eat foods that are not suitable for her medical...
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