Unit 205

Topics: Occupational safety and health, Standard of care, Social work Pages: 15 (2786 words) Published: February 5, 2014

Unit 205 Introduction to duty of care in health, social care or children's and young people's settings.

1.1
always act in the best interest of individuals and others
not act or fail to act in a way that results in harm act within your competence and not take on anything you do not believe you can safely do.

A duty of care is a requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person's actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence.

1.2
I Always act in the best interests of the clients & their care needs I act within my competence and I will not to take on something if I do not believe that I can safely do so I keep my knowledge & skills up to date

I provide A service at the standard of the reasonable person I know what must be done to ensure that the service can be provided safely I keep accurate records as appropriate
I protect confidential information except where it conflicts with public interest or safety.

Every health worker has a duty of care not just towards clients but to themselves and their colleagues.

2.1
As care workers, we aim to help people live independently. That means encouraging them to make decisions for themselves. When someone in our care decides to do something that we think is unsafe, we face a dilemma - A difficult choice between two decisions.

If we stop them doing it, are we denying them the right to take risks.

If we let them do something dangerous, will we be failing in our duty of care.

The Human Rights Act 1998 states the following are human rights:

· The right to life
· Freedom from torture and degrading treatment
· Freedom from slavery and forced labour
· The right to liberty
· The right to a fair trial
· The right not to be punished for something that wasn't a crime when you did it · The right to respect for private and family life
· Freedom of thought, conscience and religion, and freedom to express your beliefs

· Freedom of expression
· Freedom of assembly and association
· The right to marry and to start a family
· The right not to be discriminated against in respect of these rights and freedoms · The right to peaceful enjoyment of your property
· The right to an education

2.2
· Families and friends of the individual
· Colleagues
· Peers
· Senior carers
· Managers
· Registered managers
· Advocates
· Care Standards Inspectors
· Social workers
· Community Psychiatric Nurses
· Health Visitors
· Doctors
· Police

3.1
listening to the complaint
giving the complainant time and respect
recording the information
reporting to a senior member of staff
accessing the Complaints Policy
ensuring the complainant has access to the Complaints Policy ensuring the complainant knows what will happen next

3.2
The Complaints policy is a recorded and documented procedure that is available The complainant is listened to and respected
The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame Complaints are normally dealt with by nominated members of staff The procedure is clear
There may be both formal and informal options

Unit 207 Understanding person centred approaches in adult social care settings

1.1
Individuality
Rights
Choice
Privacy
Independence
Dignity
Respect
Partnership

1.2

It is important to work in these ways to meet the needs of the individual and to provide the best possible quality care service. To ensure a good quality of life of the individual and to treat the individual as you would want to be treated....
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