Unit 204 Questions And Answers
Duty of Care – Unit 204
1.1 Define the term ‘Duty of Care’
Employers have a duty of care to their employees, which means that they should take all steps which are reasonably possible to ensure their health, safety and wellbeing. A duty of care is a good way to build trust with your service user as it ensures that there is no harm caused towards them. Employers have the responsibility not to cause, or fail to prevent any harm to their customer and must do their responsibilities with consider to personal injury and negligence claims.
1.2 Describe how Duty of Care can affects own work role
Duty of Care can affect your work role because you need to always ensure you stay within the boundaries that the duty of care issues to you. Without a Duty of care, it can cause many …show more content…
A named person will be responsible for the procedure
3. Every written complaint is acknowledged and responded to within 2 working days
4. Investigations with written complaints are held within 28 days
5. All complaints are responded in writing from the home
6. Complaints are dealt with quickly and fairly.
7. Workers and the Manager of the Care home should ask the service user for any changes in order to make sure these complaints are never issued again.
There are two types of complaints that can be issued, written complaints or oral complaints. Other complaints can be naturally picked up by Care workers just by seeing the service users moods change within the care home.
3.2 Identify the agreed procedures for handling complaints.
In a work place, if a complaint is issued towards you, the procedure you must take in order to resolve the complaint is:
1. To take full responsibility for taking care of the complaint issued
2. Clarify and confirm the nature of the complaint with the complainant (the person who issued the complaint)
3. Look at the matter from the complainant’s point of view.
4. Decide on the appropriateness of the action taken and whether any other action is required, when and by
1.1 Define the term ‘Duty of Care’
Employers have a duty of care to their employees, which means that they should take all steps which are reasonably possible to ensure their health, safety and wellbeing. A duty of care is a good way to build trust with your service user as it ensures that there is no harm caused towards them. Employers have the responsibility not to cause, or fail to prevent any harm to their customer and must do their responsibilities with consider to personal injury and negligence claims.
1.2 Describe how Duty of Care can affects own work role
Duty of Care can affect your work role because you need to always ensure you stay within the boundaries that the duty of care issues to you. Without a Duty of care, it can cause many …show more content…
A named person will be responsible for the procedure
3. Every written complaint is acknowledged and responded to within 2 working days
4. Investigations with written complaints are held within 28 days
5. All complaints are responded in writing from the home
6. Complaints are dealt with quickly and fairly.
7. Workers and the Manager of the Care home should ask the service user for any changes in order to make sure these complaints are never issued again.
There are two types of complaints that can be issued, written complaints or oral complaints. Other complaints can be naturally picked up by Care workers just by seeing the service users moods change within the care home.
3.2 Identify the agreed procedures for handling complaints.
In a work place, if a complaint is issued towards you, the procedure you must take in order to resolve the complaint is:
1. To take full responsibility for taking care of the complaint issued
2. Clarify and confirm the nature of the complaint with the complainant (the person who issued the complaint)
3. Look at the matter from the complainant’s point of view.
4. Decide on the appropriateness of the action taken and whether any other action is required, when and by