Work in a Business Environment
Outcome 1: Understand How to Respect Other People at Work
The Learner Can:
Describe what is meant by diversity and why it should be valued.
Diversity can be differences in race, heritage, gender, beliefs, physical appearance, mental capabilities, etc. Diversity should be respected and valued because nobody is completely the same as anyone else, even within the categories above. People tend to reject what is different. Our differences/diversities can lead to growth as a society or it can lead to violence and hatred. We must value our diversity in order to work together without causing problems for each other. 1.2
Describe how to treat other people in a way that is sensitive to their needs.
Treat every person the way that you want them to treat you. Observe each individual that you encounter and analyse what needs they may have and try to meet those needs. For example, physically disabled people need more space to move around the office area, to treat this person correctly and with respect I would hold doors open and keep walk ways clear. Furthermore, for a person with strong religious beliefs I would never discriminate against them because of their beliefs or use any offensive language - this is applicable to every person in the office as well as visitors. 1.3
Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs.
The best way to be a tolerant, open minded person, is to always remember that everyone has different ways of doing things and that most of the time there is not just one right way of doing something. Just because someone does something differently to you doesn’t mean they are less able than you. 1.4
Describe ways in which it is possible to learn from others work.
In order to learn from others you have to ask questions, until you feel comfortable that you understand what it is they are doing. Listen to what...
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