Unit 2

Topics: Communication, Message, Nonverbal communication Pages: 4 (1166 words) Published: February 27, 2013




I will be starting this piece by exploring the basic elements of communication and looking at the impact that channels of communication have in maintaining effective dialogue. This will include non-verbal signals. I hope to identify the possible barriers that can arise to hinder communication and go on to demonstrate practical solutions that will reduce or remove them.

What is communication?
As social beings it is central to our existence. Communication is how we express our wants and needs. “Communication is essentially about one person who sends or transmits a message which is received by a second person.”(Reece,Walker, 2003, p271). We can expand this further by saying it’s the way in which we convey our ideas and feelings to someone else. During face to face communication the message is passed from one person to the other through three channels these are, -Words -verbal communication

The vocabulary we use as trainers can become a barrier in itself. “The vocabulary you use could be too difficult for the learner or use too much unfamiliar jargon”.(Reece, walker, 2003, p271). Knowing the learning level of the learners can assist you as a trainer, it allows you to adapt the spoken word to a level were the message can be received, eg when delivering a first aid course to non medical staff if I used to much medical terminology the message could get lost and the learners could switch off and stop listening. -Tone, pace, volume -Para-verbal communication-

If your tone is wrong it can give a different meaning to the message you are trying to get across, eg if your tone is threatening the learners are likely to shy away from answering questions or they may take on the attitude of rebellion and refuse to learn. The pace – The way in which you deliver the training is also important as speaking to...
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