1.1 Identify different reasons why people communicate.
People communicate for various reasons among which are:
- To build relationships.
- To maintain relationships.
- To express needs.
- To share ideas, opinions, thoughts and information.
- To reassure and gain assurance.
- To express feelings.
- To socialize.
- To ask questions.
- To share experience’s.
- To give instructions.
- To give encouragement.
- To gain information.
- To gain acknowledgment.
- To express needs.
Communication is more than people talking to each other. It is more about how people respond to each other in various and many ways. It may be by way of both verbal and non-verbal:- i. e. Touch.
Mode and way of dressing.
Through multimedia channels available.
In any workplace, for work to be carried out to an effective meaningful completion, it requires and involves a good effective communication. Whether personal, formal, informal, professional, communication is vital at workplace to create relationships. Each party at workplace gets to know and relate with each other through the relationships they build by way of communication.
When a Carer supports a Service User, they have to communicate with each other – and thus create a relationship. This relationship can grow strong or fail depending on how good, effective or ineffective the skills employed are.
Professional relationships are build on mutual respect, a code of ethics and practices.
The code of ethics and practices for health and social care in England are set by The General Social Care Council. It covers such issues as treating people you care for with respect, behaving honestly and being trustworthy to them. Maintaining their dignity, confidentiality and always working towards their best interest when supporting them.
Hence, in a Carer's role scenario, one will be required to form relationships with a wide range of people involved in the sector to necessitated an effective performance of their duties. These may include:-
The Service Users.
The Service User Families , Relatives and Representatives.
Work Colleagues, Managers and Supervisors and Work Colleagues from other companies or organizations. Suppliers, Visitors, and Contractors.
1.2 Explain how communication affects relationships in the work settings.
To help work be effective, communication is a vital tool. It helps a carer interact more effectively with the service user, work colleagues, managers and supervisors, relatives and representatives of the service user, contractors, visitors and children while at workplace. Communication builds or creates relationships, which are vital in the workplace settings.
The building and creating of relationships, trust, respect and understanding between people at workplace makes it easy to get things done. And to work in a team at workplace and be a team player along other work colleagues, communication plays a vital and and an important role of creating relations among all involved. How you all relate will determine how work can be shared and done quickly and professionally easily – because there is co-operation and trust that has been developed by good communication.
How carers, health and social care experts develop or build relationships with the Service User, their families, friends, representatives, contractors is also vital as it will ensure that any identified needs and outcomes can be smoothly met.
Individuals communicate to express their needs and preferences and to ensure that all these are well met. And Service Users require to be assured that they are building relationships with people who support their needs and are trustworthy, respectful, honest, and can keep confidentiality as well as being committed to work in the best interest of their needs (Service Users).
Once Service Users and Carers or Care Experts create...
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