Unit 1 Promote Communication In Health Social Care Or Children S And Young People S Settings

Topics: Communication, Nonverbal communication / Pages: 23 (6433 words) / Published: Mar 18th, 2015
1.1 Identify different reasons why people communicate.

People communicate for various reasons among which are:

- To build relationships. - To maintain relationships.
- To express needs.
- To share ideas, opinions, thoughts and information.
- To reassure and gain assurance.
- To express feelings.
- To socialize.
- To ask questions.
- To share experience’s.
- To give instructions.
- To give encouragement.
- To gain information.
- To gain acknowledgment.
- To express needs.

Communication is more than people talking to each other. It is more about how people respond to each other in various and many ways. It may be by way of both verbal and non-verbal:- i. e.
Touch.
Facial expressions.
Body language.
Mode and way of dressing.
Written.
Telephone conversation.
Through multimedia channels available.

In any workplace, for work to be carried out to an effective meaningful completion, it requires and involves a good effective communication. Whether personal, formal, informal, professional, communication is vital at workplace to create relationships. Each party at workplace gets to know and relate with each other through the relationships they build by way of communication.

When a Carer supports a Service User, they have to communicate with each other – and thus create a relationship. This relationship can grow strong or fail depending on how good, effective or ineffective the skills employed are.

Professional relationships are build on mutual respect, a code of ethics and practices.

The code of ethics and practices for health and social care in England are set by The General Social Care Council. It covers such issues as treating people you care for with respect, behaving honestly and being trustworthy to them. Maintaining their dignity, confidentiality and always working towards their best interest when supporting them.

Hence, in a Carer's role scenario, one will be required to form relationships with a wide range of people involved in the

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