Unit 1: Introduction to Communication in Health, Social Care or Children's and Young People's Settings
1. Understand why communication is important in the work setting.
1.1 Identify different reasons why people communicate.
People communicate for a number of different reasons, including to develop positive relationships and understanding, ask questions and share information with one another and to report on their personal and work activities. Communication is also important for people to share their feelings, thoughts and experiences.
1.2 Explain how effective communication affects all aspects of own work. Effective communication is essential in my role because I work for a person-centred organisation. I need to be able to develop positive relationships with the people who use the service in order for them to trust me, and this is important because I am there to support them in whatever they choose to do. I also need to be able to communicate our activities to my line managers, colleagues and other service users so everyone knows what we have done in a session, and if there were any issues / events or milestones reached. This is done both verbally and non-verbally (facial expression and body language) as well as written, for example sending emails and keeping records of session activities. Effective communication is also useful on a personal level as I need to keep my knowledge and skills up to date in order to provide the best service to our members.
1.3 Explain why it is important to observe an individual's reactions when communicating with them. It is important to observe an individual's reactions when communicating with them in order to understand how they might be feeling, especially if they are in pain, worried or upset. The tone of someone's voice could indicate their emotion, for example, along with the type of body language and eye contact the are using. It is also useful to observe their reactions in order to guage their understanding of...
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