top-rated free essay


By kmackenzie20011992 Apr 26, 2015 383 Words
Unit 1
1.1 identify the different reasons people communicate
To express needs and feelings
To share ideas and information
To socialise
Ask questions
People communicate in order to establish and maintain relationships with others, to understand and to be understood. To give encouragement and show others they are valued. 1.2 explain how effective communication affects all aspects of the learners work Effective communication is a two-way process. When working as a support worker communication is a key, you need to be able to communicate with a wide range of people. Communication can be verbal, over the telephone, written notes, emails and text messages. Communication is very important in the work we do. Affective communication will help the lives of the s/u we look after; if we did not communicate then we wouldn’t be able to fulfil our duty of care. 1.3 explain why it is important to observe an individual’s reactions when communicating with them Observing is watching their body movements, the tone of their voice, the actual verbal response or the lack of it, and other signs they may be showing. Observing the person you are communicating with is important so you have an idea on whether the person is interested in the subject matter, to see if they are trying to lie and to see if they understand you. 4.1 explain the term ‘confidentiality’

Confidentiality means not sharing information about people without their knowledge and prior consent, ensuring written and electronic information cannot be accessed or read by people who have no need to see it. 4.3 describe situations where information normally considered to be confidential might need to be passed on Confidential information which has been disclosed by a s/u may need to be passed onto others if there is a risk of danger of harm to the s/u or others, or if abuse is suspected. It is important to inform the s/u that the information will need to be shared. Confidential information may also need to be disclosed in emergency situations. 4.4 explain how and when to seek advice about confidentiality You would need to seek advice whenever you are asked to disclose information about an individual. This includes information about both s/u and staff. Advice could be sought from your line manager.

Cite This Document

Related Documents

  • unit 1

    ...A01- Illustrate how to support service users to maintain their rights. Welcome to summer breeze nursery, this is one of the finest nurseries to send your children with no doubt of cultural backgrounds. Here at summer breeze nursery we got trained staff to look after children as well as children with special needs. Our staff will always be hel...

    Read More
  • unit 1 p4

    ...put in all the right screws and makes sure there order in the work environment. Organisation speaks a lot when it comes to a company’s management. To be organised is to have a group of people who come together to with intention to fulfil a goal. Organisation is that of more than two heads coming together to analyse a situation and looking into...

    Read More
  • of mice and men unit 1

    ...examinations edexcel edexcel general certificate of education ... Edexcel Biology 2013 Mark Scheme - Free PDF downloads Edexcel Biology 2013 Mark Scheme downloads ... part of the mark scheme. Parents may wish to ... Biology 2013 Mark Scheme searches. Edexcel Biology Gce … Past quest...

    Read More
  • assignment brief unit 1

    ...COURSE: BTEC Extended Diploma in Business (QCF) COHORT: 2014 - 2016 UNIT: 1 – The Business Environment (10 Credits) ASSIGNMENT 1 – Two Businesses on our Doorstep Learner Outcomes: 1. Know the range of different businesses and their ownership 2. Understand how businesses are organised to achieve their purposes Scenario: ...

    Read More
  • Unit 1

    ...Literacy and numeracy skills are affecting communication. Different level in reading, writing and speaking requires level of communication that people can cope with. Learning disabilities generally limit the ability of the person to understand and process information. 3.2 There are many barriers t hat can affect communication, e.g: - language...

    Read More
  • Applied Business Unit 1, Sainsburys

    ...when it comes to packaging, logistics, supplier’s costs etc. For Sainsbury’s, increasing their profits is absolutely paramount for them – and probably their biggest goal/objective. It means they can then go on to make more profit through different ways, such as opening new stores, investing money into current stores for refurbishments whic...

    Read More
  • Unit 1

    ...E1 - Describe 3 different types of settings which provide care and education for children in your area. A Statutory setting is funded by the government and means you have to go into that setting by law. This means that legislation has been passed and it requires the government and l...

    Read More
  • Unit 1

    ... Ryan 9/21/2014 NT1310: Week 1 Data on Fixed Line vs. Cellular Debate Physical Networking There are several benefits to both a fixed line and a cellular network. Depending on what you need your network to do or don’t do is important in exploring both options. Even while we’ve become accustomed to using our ce...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.