Unit 1 Assignment
BTEC Extended National Diploma In Health And Social Care
Unit 1
Developing Effective Communication In Health And Social Care
Active Listening plays a very important role in every day life, Lots of different elements make up active listening. Every person varies in the way in which they communicate.
Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role correctly. You have to be able to know what language to use and to not speak down to people, To communicate by asking a lady what they would like to be called eg. Brenda or Miss.Hayhoe. To make up active listening eye contact can sometimes help, A person will register that you are listening as they will be able to see you making that contact between one another. If you are looking in the opposite direction to them then they will feel as though they are being ignored by yourself. At the same time your body language can add to active listening because if you are sat with your arms folded and slouched you would look bored and as though you are not interested, However if you had your arms open, was sat up straight and had an interested face on you would look very interested in the conversation.
In the Heinemann Health And Social Care BTEC First book it states that listening involves…
-Looking interested and ready to listen
-Hearing what is said
-Remembering what is said
-Checking understanding with the other person
If you can remember what has been said during your conversation and take that in to be able to give a response then the other person will acknowledge your listening skills due to the fact your answer will be relevant. It will also help you to be able to do your job more effectively as you will understand what the patient will want and they will feel more comfortable knowing that yourself can reach their needs.
Some people use sign language to communicate, or even braille for those with less vision. Not everyone would be
Unit 1
Developing Effective Communication In Health And Social Care
Active Listening plays a very important role in every day life, Lots of different elements make up active listening. Every person varies in the way in which they communicate.
Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role correctly. You have to be able to know what language to use and to not speak down to people, To communicate by asking a lady what they would like to be called eg. Brenda or Miss.Hayhoe. To make up active listening eye contact can sometimes help, A person will register that you are listening as they will be able to see you making that contact between one another. If you are looking in the opposite direction to them then they will feel as though they are being ignored by yourself. At the same time your body language can add to active listening because if you are sat with your arms folded and slouched you would look bored and as though you are not interested, However if you had your arms open, was sat up straight and had an interested face on you would look very interested in the conversation.
In the Heinemann Health And Social Care BTEC First book it states that listening involves…
-Looking interested and ready to listen
-Hearing what is said
-Remembering what is said
-Checking understanding with the other person
If you can remember what has been said during your conversation and take that in to be able to give a response then the other person will acknowledge your listening skills due to the fact your answer will be relevant. It will also help you to be able to do your job more effectively as you will understand what the patient will want and they will feel more comfortable knowing that yourself can reach their needs.
Some people use sign language to communicate, or even braille for those with less vision. Not everyone would be