Introduction to Communication in Heath, Social Care or Children’s and Young People’s Settings.
1. Understand why communication is important in the work setting.
1.1 Identify different reasons why people communicate.
Communication is important to share ideas, for people to express their needs and feelings. Communication is needed to build relationships and to share experiences. People communicate to ask questions, to offer reassurance and help.
1.2 Explain how effective communication affects all aspects of own work.
Effective communication includes communication between colleagues, with residents and their families. It aids us to all have a wider understanding and knowledge of our residents needs and helps to combat misunderstandings. We can develop our own skills and knowledge as carers if we use effective communication.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
It is important to observe someone’s reactions when communicating with them so that you can adjust your tone of voice or approach if they are looking uncomfortable, you could tell this by reading their body language and facial expressions. If someone seems uncomfortable with your approach you would adjust it accordingly, either by using a soothing softer tone and also using touch to reassure them. It is important to recognise communication barriers and use the correct communication method in these cases.
3. Be able to reduce barriers to communication.
3.1 Identify barriers to effective communication.
There could be many different reasons for there to be a barrier for communication. This could be language, a sensory impairment, in most of our cases, dementia has taken their ability to speak clearly or at all. Other reasons could be noise, effects from medication, health problems, lack of confidence.
3.4 Identify sources of information and support or services to enable more effective communication.
To help reduce communication barriers we can