1.1 People communicate to share ideas, information, desires, socialise, ask for help, ask questions, provide encouragement, give instructions, share experiences and opinions.
1.2 To develop positive relationships in the workplace effective communication is essential. To deliver an acceptable level of care you need to be able to build up confidence with the client. You need to be able to determine their needs and preferences. Understanding different methods of communication enables you to develop this relationship.
2.2 When promoting effective communication you need to consider a range of factors. Each client is an individual and what works for one person may well not work for another. Their age, mental ability, medical condition etc can all affect how they are able to communicate. For example clients with dementia, hearing impairments, and mental disabilities will all need to be approached differently.
3.1 People from different backgrounds may use and / or interpret communication methods in different ways. What is acceptable to one person may not be acceptable to another. People from different countries for example express themselves in different ways. A number of European countries are more comfortable with physical communication, but this is then seen as uncomfortable and unwanted by others.
3.2 Barriers to effective communication can range from, religious or cultural background, use of jargon, foreign language, the medical condition of the client, the emotional condition of the client.
3.5 In some cases you may need to use external services such as interpreters, signers for the deaf etc. Also you may need to engage the help of specially trained councillors etc if the client is experiencing depression, bereavement, grief etc. In these circumstances it is essential not to offer help if you are not trained to do so.
4.1 Confidentiality means not sharing information about people without their knowledge and agreement, and