Unit 1

1.1 People communicate to share ideas, information, desires, socialise, ask for help, ask questions, provide encouragement, give instructions, share experiences and opinions.

1.2 To develop positive relationships in the workplace effective communication is essential. To deliver an acceptable level of care you need to be able to build up confidence with the client. You need to be able to determine their needs and preferences. Understanding different methods of communication enables you to develop this relationship.

2.2 When promoting effective communication you need to consider a range of factors. Each client is an individual and what works for one person may well not work for another. Their age, mental ability, medical condition etc can all affect how they are able to communicate. For example clients with dementia, hearing impairments, and mental disabilities will all need to be approached differently.

3.1 People from different backgrounds may use and / or interpret communication methods in different ways. What is acceptable to one person may not be acceptable to another. People from different countries for example express themselves in different ways. A number of European countries are more comfortable with physical communication, but this is then seen as uncomfortable and unwanted by others.

3.2 Barriers to effective communication can range from, religious or cultural background, use of jargon, foreign language, the medical condition of the client, the emotional condition of the client.

3.5 In some cases you may need to use external services such as interpreters, signers for the deaf etc. Also you may need to engage the help of specially trained councillors etc if the client is experiencing depression, bereavement, grief etc. In these circumstances it is essential not to offer help if you are not trained to do so.

4.1 Confidentiality means not sharing information about people without their knowledge and agreement, and

You May Also Find These Documents Helpful

  • Powerful Essays

    Unit 1

    • 5267 Words
    • 22 Pages

    Unit 1 Assignment: Understand Child and Young Person Development Assignment overview Introduction This assignment is intended to provide evidence of a candidate’s knowledge and understanding of children and young people’s development birth to 19 years. By completing all tasks within the assignment, the candidate will provide evidence that meets the Learning Outcomes and assessment criteria for Unit 1, Understand Child and Young Person Development. Tasks There are five tasks to this…

    • 5267 Words
    • 22 Pages
    Powerful Essays
  • Good Essays

    Unit 1

    • 868 Words
    • 4 Pages

    Unit 1: Individual Project Heather Stowe AIU Online Abstract This paper is about an inventor who is trying to start up their own business but does not have the financial stability nor the management skills to keep the business afloat. They also need to decide which type of ownership will best fit their business: Sole Proprietorship, Partnership or Corporation. Unit 1: Individual Project Becoming a successful inventor is no easy task. It takes hard work coming up with and designing the…

    • 868 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Unit 1

    • 977 Words
    • 4 Pages

    Unit 1 1.1 Identify and outline the main role of learning support within an educational setting Teaching Assistants (TA’s) and Learning Support Assistants (LSA's) can be engaged in a range of educational settings including both primary and secondary schools. In this assignment I will identify and explain the main role of a TA and LSA within each educational setting. Primary As a TA/LSA working in a primary school environment you would support the teacher with their everyday work in…

    • 977 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Unit 1

    • 1725 Words
    • 7 Pages

    Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My…

    • 1725 Words
    • 7 Pages
    Good Essays
  • Satisfactory Essays

    Unit 1

    • 464 Words
    • 2 Pages

    Unit 1 Introduction to Communication in Heath, Social Care or Children’s and Young People’s Settings. 1. Understand why communication is important in the work setting. 1.1 Identify different reasons why people communicate. Communication is important to share ideas, for people to express their needs and feelings. Communication is needed to build relationships and to share experiences. People communicate to ask questions, to offer reassurance and help. 1.2 Explain how effective communication affects…

    • 464 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Unit 1

    • 2413 Words
    • 10 Pages

    Unit 01 Assessment: Understanding the Organisation Question 1. Describe the products and services of a commercial, a public and a third sector organisations in your local area. Commercial: this is often known as a private sector and includes organisations | Such as retail, hospitality, and leisure. the commercial sector is motivated towards | making profit and increase profit, attract new customers and build on existing | Relationships. customer service focuses on sales and after sales…

    • 2413 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Unit 1

    • 1127 Words
    • 5 Pages

    unit 1 review question: 1. what are the qualities associated with HR that help an organizzation gain a sustainable competitive advantage? sustainability of the resources, of the labor force. HR is also associated to the issues of strategic management. 2. distinguish between training and development employees Training is a planned effort to help employees to learn about skills and behavior that are related to their job while development is the knowledge and skills acquired by employees that…

    • 1127 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Unit 1

    • 929 Words
    • 3 Pages

    UNIT 1: Roles, responsibilities & relationships in lifelong learning 1.1 Explain your role and responsibilities as a teacher in lifelong learning. It is vitally important for me as a teacher to keep up to date with legislation and any changes made to legislation. I will start with explaining what the difference is between a legislative requirement and a code of practice. A legislative requirement is a duty to act according to the law as defined in an Act of Parliament and is usually enforceable…

    • 929 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    unit 1

    • 12040 Words
    • 49 Pages

    Multimedia Technology Multimedia Technology By: Vishal Bharti Assistant Professor(CSE) Unit‐1: Basics of Multimedia Technology h l Multimedia: The term multimedia comes from the Latin words “multus” which means “numerous” and “Media” means “middle” or centre. In other words we can say that multimedia means “Multiple Intermediaries” or “Multiple Means”. The multiple means by which one can perceive information are: 1. Text (e.g. books, letters, newspapers) ( g , , p p ) 2. Images and graphics(e…

    • 12040 Words
    • 49 Pages
    Powerful Essays
  • Powerful Essays

    Unit 1

    • 1977 Words
    • 8 Pages

    Phoenix collegiate 12H Unit 1 The Business Environment Contents Task 1 Two Businesses on our door step * Types of businesses, purpose and ownerships of two contrasting businesses * Different stakeholders who influence the purpose of two contrasting businesses * How are two contrasting business are organised? * How the styles of organisation help them to fulfil their purposes? * Points of view of different stakeholders seeking to influence the aims and objective of two…

    • 1977 Words
    • 8 Pages
    Powerful Essays