Unit 1

Powerful Essays
Unit 01 Assessment: Understanding the Organisation
Question 1. Describe the products and services of a commercial, a public and a third sector organisations in your local area. Commercial: this is often known as a private sector and includes organisations | Such as retail, hospitality, and leisure. the commercial sector is motivated towards | making profit and increase profit, attract new customers and build on existing | Relationships. customer service focuses on sales and after sales service - supporting | the customer before, during and after their purchase to ensure their needs are met | Public: this includes organisations such as NHS, police, hospitals, fire service, | housing departments and other organisations which provide services to the public and | are not necessarily profit making. customer service will focus on the quality and level of | Service being provided in the main, dealing with and solving problems | | Third Sector: this includes voluntary or non-for profit organisations. these are also | Known as social enterprices and could be charities, community groups, trusts and | coopratives but still selling services and goods. customer service focuses on supporting | Individuals and groups, helping them rather than selling to them. | |

Question 2. Describe the differences in customer service between these commercial, public and third sector organisations. The difference is that the commercial sector is motivated towards making profit and | Increase profit, attract new customers and build on existing relationship, however the | public sector are not necessarily profit making because they provide service to the | Public also The third sector organization Is a voluntary, non-profit organization known as | social enterprises. for public sector customer service will focus on the quality and level of | service being provided in the main, dealing with and solving problems. for commercial | customer

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