Preview

Unit 1

Powerful Essays
Open Document
Open Document
2413 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Unit 1
Unit 01 Assessment: Understanding the Organisation
Question 1. Describe the products and services of a commercial, a public and a third sector organisations in your local area. Commercial: this is often known as a private sector and includes organisations | Such as retail, hospitality, and leisure. the commercial sector is motivated towards | making profit and increase profit, attract new customers and build on existing | Relationships. customer service focuses on sales and after sales service - supporting | the customer before, during and after their purchase to ensure their needs are met | Public: this includes organisations such as NHS, police, hospitals, fire service, | housing departments and other organisations which provide services to the public and | are not necessarily profit making. customer service will focus on the quality and level of | Service being provided in the main, dealing with and solving problems | | Third Sector: this includes voluntary or non-for profit organisations. these are also | Known as social enterprices and could be charities, community groups, trusts and | coopratives but still selling services and goods. customer service focuses on supporting | Individuals and groups, helping them rather than selling to them. | |

Question 2. Describe the differences in customer service between these commercial, public and third sector organisations. The difference is that the commercial sector is motivated towards making profit and | Increase profit, attract new customers and build on existing relationship, however the | public sector are not necessarily profit making because they provide service to the | Public also The third sector organization Is a voluntary, non-profit organization known as | social enterprises. for public sector customer service will focus on the quality and level of | service being provided in the main, dealing with and solving problems. for commercial | customer

You May Also Find These Documents Helpful

  • Good Essays

    UNIT 2

    • 1340 Words
    • 5 Pages

    UNIT 2 PRINCIPLES OF DIGNITY IN ADULT HEALTH AND SOCIAL CARE PRACTICE BY MARIE BROWN…

    • 1340 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Customer Service

    • 1394 Words
    • 6 Pages

    2.2 Demonstrate how their organisation’s service approach and service offer fit within their own industry and differ from those of other industries…

    • 1394 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Unit 2

    • 301 Words
    • 2 Pages

    The New Mexico State legislature has enacted an express disqualification from benefits applicable to those persons found by the Department to have been discharged from their work for misconduct connected with their work.…

    • 301 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Unit 2

    • 1441 Words
    • 6 Pages

    Purpose: The aim of this unit is to develop learner knowledge of the range of human, physical, technological andfinancial resources required in an organisation, and how the management of these resources can impacton business performance.…

    • 1441 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Eg: Hotel room service and Beauty parlours – Customers will be less sure about it than buying a product, they would be unsure if the service they provide would be good enough for the money they are paying.…

    • 750 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Unit 2

    • 620 Words
    • 3 Pages

    It is crucial that a team’s performance is monitored to ensure that they are making progress and to improve their routine. Apple does this by the Human Resource manager doing an evaluation on each of their employees. If the employee does not meet up to the staffing standards, he or she may need to have additional training.…

    • 620 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    unit1

    • 7519 Words
    • 33 Pages

    I. Read text 1 “Doctor in the House” by Richard Gordon and practice the pronunciation of the words and phrases to anticipate phonetic mistakes.…

    • 7519 Words
    • 33 Pages
    Powerful Essays
  • Powerful Essays

    Gowan, M., Seymour, J., Ibarreche, S. & Lackey, C. (2001) “Service quality in a public agency: same…

    • 7363 Words
    • 42 Pages
    Powerful Essays
  • Powerful Essays

    Introduction to Chapter;: All organizations aligned to providing a good or service to a customer…

    • 1446 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    selling

    • 1591 Words
    • 7 Pages

    The Selling Process Objectives  Objections     Why objections Types of objections…

    • 1591 Words
    • 7 Pages
    Satisfactory Essays
  • Good Essays

    IFSM Outline

    • 1095 Words
    • 5 Pages

    CRM is a business with a set of strategies, programs and system that focuses on building good relations with the organization and customer.…

    • 1095 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Resme

    • 299 Words
    • 2 Pages

    • Engage customers in order to provide to them what they need in terms of product and quality services…

    • 299 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    ARTICLES OF PARTNERSHIP

    • 648 Words
    • 3 Pages

    ARTICLE IV. That the term for which said partnership is to exist is 30 years from the original recording of said partnership by the Securities and Exchange Commission.…

    • 648 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    here that Alternate Channels of Banking are in prime focus. The importance of alternate channels arises…

    • 321 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Matching your products and services to your customers’ needs is one of the factors that attract customers to stick to a business firm. Providing them with good products and services will strengthen your relationship with them and vice versa. Therefore, while doing business, it proves worth to bear in mind ways of ensuring the provision of good services and products.…

    • 583 Words
    • 3 Pages
    Good Essays