Unit 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Understand why effective communication is important in the work setting
Identify the different reasons people communicate
Communication is needed to build relationships and communicating so we can build a new relationship even by just saying hi. Then we need to maintain this old relationship each time we greet a carer when they come into the setting, by asking ‘how they are?’ ‘What have they done at the weekend?’ This will help gain a relationship by doing this we can also gain and share information with families, other professionals, children and workers with this information we gain and share will help us in the way we work. Sometimes communicating can be about gaining reassurance and acknowledgement we may praise them, give them physical reassurance or acknowledgement by eye contact or taking an interest in what they are doing. Workers also can give reassurance and acknowledgment to each other. We also have the need to express our needs and feelings and also are there to allow children to do the same. If not given the opportunities to express themselves children can become frustrated and isolated. Communication is also needed to share ideas and thoughts with each other.
Explain how communication affects relationships in the work setting.
To be able to have good relationships with workers, children and parents you have to have good communication skills. The language you use, facial expressions and in ways others listen and talk to you this is their way in communicating.
Sharing and gaining information helps us work affectively because working with children we need to know as much information about them as possible i.e. we may need to know information about their long term health for example they may be seeing a speech therapist, so this may explain why they are getting frustrated. To do this we need to make sure