Understanding the Communication Process in the Work Place
Reflective Review M3.30
Understanding the Communication Process in the Work Place
Nikki Carr
ILM Level 3
December 2010
Word count 1,946
Communication Needs
Word count 852
This assignment will demonstrate my understanding of the communication process within my work place, I have identified two specific communication needs that I use on a regular basis, with the focus on written communication via electronic mail (E-mail) system used by the organization and verbal communication in the form of periodic one to one supervisions between my myself and my manager.
Within any organization communication is essential for a successful business to occur. The collaboration and cooperation between the workforce and our organization is key.
The first model of communication was that devised by Shannon (1948) it successfully breaks down the process of communication from the source (sender) to the destination (receiver). However it was Weiner (1948) who added the important part of feedback into the process.
The Communication process.
In this process I am the source and who initiates, creates the message to be conveyed and who is responsible for the intent. The way I format the message i.e. written, spoken or with use of non verbal language is essential for the interpretation by the receiver (Burnett & Dollar, 1989).
Encoding is the translation of an idea I may have and the way its created, meaning converting my information into various forms IE, language, written words, behaviors or gestures that best match my intent.
Transmitting, as the sender I need to choose the correct channel to convey my message. Choosing an appropriate channel will assist in the effectiveness of the receiver's understanding and decoding of my message
Decoding, (conducted by the receiver) means interpreting my meaning to fit their own set of experiences. Poor decoding can begin with myself at the encoding process but can also happen if the receiver does not have
Understanding the Communication Process in the Work Place
Nikki Carr
ILM Level 3
December 2010
Word count 1,946
Communication Needs
Word count 852
This assignment will demonstrate my understanding of the communication process within my work place, I have identified two specific communication needs that I use on a regular basis, with the focus on written communication via electronic mail (E-mail) system used by the organization and verbal communication in the form of periodic one to one supervisions between my myself and my manager.
Within any organization communication is essential for a successful business to occur. The collaboration and cooperation between the workforce and our organization is key.
The first model of communication was that devised by Shannon (1948) it successfully breaks down the process of communication from the source (sender) to the destination (receiver). However it was Weiner (1948) who added the important part of feedback into the process.
The Communication process.
In this process I am the source and who initiates, creates the message to be conveyed and who is responsible for the intent. The way I format the message i.e. written, spoken or with use of non verbal language is essential for the interpretation by the receiver (Burnett & Dollar, 1989).
Encoding is the translation of an idea I may have and the way its created, meaning converting my information into various forms IE, language, written words, behaviors or gestures that best match my intent.
Transmitting, as the sender I need to choose the correct channel to convey my message. Choosing an appropriate channel will assist in the effectiveness of the receiver's understanding and decoding of my message
Decoding, (conducted by the receiver) means interpreting my meaning to fit their own set of experiences. Poor decoding can begin with myself at the encoding process but can also happen if the receiver does not have
References: BAGULEY, P. (1994) Effective Communication for Modern Business, UK, McGraw-Hill BURNETT, M. J. & DOLLAR, A. (1989). Business Communication: Strategies for Success. Houston, Texas: Dane. MORGAN, N. (2002) Don‟t push that send button, Harvard Management Communication Letter, August 2002 SHANNON, C. E. A (1948). Mathematical Theory of Communication. Bell System Technical Journal, vol. 27, pp. 379-423 and 623-656, July and October, 1948. SHANNON, C. & WEAVER, W. (1949) The Mathematical Theory of Communication, Illinois University Press. WEINER, N. (1948). Cybernetics: or Control and Communication in the Animal and the Machine. Wiley. http://www.mindtools.com/CommSkll/CommunicationIntro.htm