AC 1.1 Explain the importance of effective communication in the workplace Communication is defined as the interchange of thoughts, opinions, or information by speech, writing, or signs, Communication is used by everyone in the work place at all times. Employees communicate with each other to get their jobs done. Supervisors communicate with their staff to run a business proficiently. Everyone working within a business communicates with customers and consumers to make sure all of the clients' needs are met. Without Communication no work could ever be accomplished, and I can explain the importance of effective communication in the following:- 1-
Gain control on the business through the effective communication of the other departments in the company. 2-
To have Influence on other people.
Gain trust from colleagues.
Can change opinions when you can communicate effectively.
AC 1.2 Describe the stages in the communication cycle
Any communication process shall have Input, then process in order to have an output, that can be the simple explanation of communication process, And the cycle of the communication shall be more detailed, and differs from one to another in the business nature, I work in the leasing department in Dubai properties and I can give an example on my communication stages as follow: Example: I have a plot for long term lease; my objective is to find the right client so I can contact in order to propose the lease opportunity, I can start with 1-
Plan: I need to gather the plot technical information and know the usage, size, and location so I can identify the type of client that I shall contact, then I gather information on the right clients that shall be contacted. 2-
Send: I start to contact the client through email or phone call etc, I usually represent myself and my company, then I explain the reason I’m contacting the person, then I start represent the opportunity and I finish the communication that I expect the feedback. 3-
Receive: after the clients receive my communication, they evaluate the opportunity and send me their feedback wither they are interested or not and if they have more inquiries about the opportunity. 4-
Understand: after a cross communication between me and the clients, we reach the stage where we understand the opportunity and can move forward to; 5-
Reply /Decision: the client shall reply at this stage with his decision or can reply that he’s not interested in this opportunity.
AC 1.3: Identify possible barrier to communication in the workplace a)
Language Difference - Inability to converse in a language that is known by both the sender and receiver is the greatest barrier to effective communication. When a person uses inappropriate words while conversing or writing, it could lead to misunderstanding between the sender and a receiver. Example: I witness an incident where a team was doing outbound calls to sell products for other countries with an English speakers, but in different nationalities, the call center executive kept on asking on a person while a lady kept on saying “he’s deceased” and the call center person knew after the lady hang up the line that deceased means “passed away”. b)
Distance Barriers - One of the major barriers of communication in a workplace is the distance barrier. Distance barriers in a large size organization include large number of departments and manpower areas that are physically separated into different offices or workplaces.
Culture Barrier – Dubai is a multi culture destination and the especially in the work place, the cultures get to collide especially in the workplace, it always create a barrier to communication. Example: Japanese Clients have a culture where when there’s a group conversation between a boss and a manager and an executive, always the executive has to be one step behind the manager while talking to a boss, it can be taken as an offensive action to the manager and the boss if the executive stayed at the same...
Please join StudyMode to read the full document