Understanding communication process in the workplace
AC 1.1 Explain the importance of effective communication in the workplace
Communication is defined as the interchange of thoughts, opinions, or information by speech, writing, or signs, Communication is used by everyone in the work place at all times. Employees communicate with each other to get their jobs done. Supervisors communicate with their staff to run a business proficiently. Everyone working within a business communicates with customers and consumers to make sure all of the clients' needs are met.
Without Communication no work could ever be accomplished, and I can explain the importance of effective communication in the following:-
1- Gain control on the business through the effective communication of the other departments in the company.
2- To have Influence on other people.
3- Gain trust from colleagues.
4- Can change opinions when you can communicate effectively.
AC 1.2 Describe the stages in the communication cycle
Any communication process shall have Input, then process in order to have an output, that can be the simple explanation of communication process,
And the cycle of the communication shall be more detailed, and differs from one to another in the business nature,
I work in the leasing department in Dubai properties and I can give an example on my communication stages as follow:
Example: I have a plot for long term lease; my objective is to find the right client so I can contact in order to propose the lease opportunity, I can start with
1- Plan: I need to gather the plot technical information and know the usage, size, and location so I can identify the type of client that I shall contact, then I gather information on the right clients that shall be contacted.
2- Send: I start to contact the client through email or phone call etc, I usually represent myself and my company, then I explain the reason I’m contacting the person, then I start represent the opportunity and I finish the communication that I expect the feedback.
3-
Communication is defined as the interchange of thoughts, opinions, or information by speech, writing, or signs, Communication is used by everyone in the work place at all times. Employees communicate with each other to get their jobs done. Supervisors communicate with their staff to run a business proficiently. Everyone working within a business communicates with customers and consumers to make sure all of the clients' needs are met.
Without Communication no work could ever be accomplished, and I can explain the importance of effective communication in the following:-
1- Gain control on the business through the effective communication of the other departments in the company.
2- To have Influence on other people.
3- Gain trust from colleagues.
4- Can change opinions when you can communicate effectively.
AC 1.2 Describe the stages in the communication cycle
Any communication process shall have Input, then process in order to have an output, that can be the simple explanation of communication process,
And the cycle of the communication shall be more detailed, and differs from one to another in the business nature,
I work in the leasing department in Dubai properties and I can give an example on my communication stages as follow:
Example: I have a plot for long term lease; my objective is to find the right client so I can contact in order to propose the lease opportunity, I can start with
1- Plan: I need to gather the plot technical information and know the usage, size, and location so I can identify the type of client that I shall contact, then I gather information on the right clients that shall be contacted.
2- Send: I start to contact the client through email or phone call etc, I usually represent myself and my company, then I explain the reason I’m contacting the person, then I start represent the opportunity and I finish the communication that I expect the feedback.
3-