Understand why communication is important in the work place
Identify different reasons why people communicate
There are so many reasons why people communicate in a work place but the main reason is that, so they can understand each other and they should interact with one another to get the job done as quickly as possible or to get the job done perfectly. E.g. you cleaned the service users’ room during your shift and when the other staff came he cleans the room again. In this case without communication the time you should have done something besides cleaning was wasted because you haven’t even asked your colleague if he finished cleaning or not. One of the reasons for communication is that to maintain the employees morale, for example, a manager speaks to all of his employees in an angry and irritated manner as if they’ve done something that pisses him off which they haven’t known – which will lead to employees feeling less motivated to go to work and to do his job at his best. We communicate to provide clear information, ask questions if you’re not clear with something, handle conflicts with diplomacy, and to offer positive feedbacks to your co-workers, managers, service users. Verbal and non-verbal are the two types of communicating. Verbal communication is when you talk them in a linguistic tone, with pitch and the use of vocabulary. Non-verbal communication is when you communicate by touching each other, physical gestures, body language, behaviour and most of all is eye contact.
Explain how effective communication affects all aspects of own work -
Communication is effective in all aspects of own work in a way that you should communicate with each other in order to create and maintain a positive environment. We should communicate face-to-face whenever possible so that if we have questions regarding a certain work then we can ask them immediately which will decrease the possibility of unfinished work and misunderstanding regarding certain...
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