You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name: Aimee Whitfield
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you.
Connells Estate Agent
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Is a leading Estate Agent providing services to the public and commercial customers to sell their properties, provide properties to let and value the properties for information or for sale potential.
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Name of organisation
Description of products and services
This organisation sells groceries, everything from cat food to alcohol for picking in store or home delivery via the internet. Also they have their own clothing line called TU and also sell home and garden products.
Sells fast food in store or through drive through and offers a