Tytytry

DATE: February 9, 2013
TICKET NO.: 1302090641
TRANSCRIPT:
Seerium:Name: ANGELITA, Email: [e-mail], Account:
832182912/0469701823
Pandaraoan Maria Trixy:Hi! This is your live chat agent! How may I help you today?
ANGELITA:pls check landline no. 0469701823
ANGELITA:no dial tone for a week
Pandaraoan Maria Trixy:Just to confirm, you are transacting with land line number 0469701823?
ANGELITA:yes
ANGELITA:no dial tone for a week already
Pandaraoan Maria Trixy:May I know the full name of the account holder and the complete installation address?
ANGELITA:angelina belarmino
ANGELITA:059 gov. pf espiritu st. panapaan 1, bacoor, cavite
ANGELITA:sorry, mali type ko sa name
ANGELITA:should be angelita
Pandaraoan Maria Trixy:Thank you for the information. Let me just check if there is an ongoing network issue. Please stay online.
ANGELITA:have no other landline to contact your hotline to report our concern
Pandaraoan Maria Trixy:Thank you for waiting. Upon checking on the account your area is not part of the network issue. I am going to proceed to trouble shooting.
Pandaraoan Maria Trixy:May I ask if your internet connection is working properly?
ANGELITA:yes, no problem with the network because our neighbor has no problem with their connection ANGELITA:yes we have internet...that's why i'm able to chat u!
ANGELITA:nag riring pag tinawagan but the phone itself is not ringing
Pandaraoan Maria Trixy:Kindly check the physical connections from connecting block up to the telephone line socket, make sure that all connections are secured and not damaged.
ANGELITA:we tried to change use other unit but still the same
Pandaraoan Maria Trixy:Kindly check the physical connections from connecting block up to the telephone line socket, make sure that all connections are secured and not damaged.
ANGELITA:everything has been checked
ANGELITA:my brother in law who is an electrician/technician checked it
ANGELITA:everything is ok
Pandaraoan