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Types Of Communication

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TYPES OF COMMUNICATION

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

What is communication ?
 Derived from the Greek word
“communicare” or “communico” which means “to share”.
 Community implies a group of people living in one place.
 Languages are the codes of communications. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Types of communication. communication verbal

Formal

Non-verbal

Informal

Kinesic

Downward

Lateral

Upward

Diagonal

Grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Non-verbal communication
 Through signs & symbols.  Non-verbal can go without verbal communication.  Verbal can’t go without non-verbal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Verbal communication.
 Two types of verbal communication.
 (1) formal communication. (2) informal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Formal communication
 We use this type of communication in offices and social gathering.
 Two types of formal communication.
 (1) Downward
(2) Upward

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

(1) Downward communication
 Higher designation to lower designation.
 Ex. Boss ordered his worker.  Here effect of this type of communication is very much than upward communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

(2) Upward communication.
 Lower designation to higher designation.
 Ex. Worker request to his boss.
 Here the effect of communication is less than downward communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Vertical & Horizontal
Communication

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Informal communication.
 We use this type of communication with our family or friends.
 Three types of informal communication.
 (1) lateral
 (2) diagonal
 (3) grapevine

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Lateral communication.
 Found among members working at the same level.
 Ex. Peer group.
 Most effective form of communication.
 Barrier of subordinates or boss is not present here.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Lateral Communication

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Diagonal communication.
 The path is mixture of vertical and horizontal movement.  In large communications various departments need communication support from each other.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Grapevine communication.
 Also called as “backbiting” or
“backstabbing”.
 A backstabber is a colleague or an employee who acts like a friend in public but badmouth you in private.

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

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