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TVS and Hero Honda: Comparing Customer Satisfaction and After Sales Service

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TVS and Hero Honda: Comparing Customer Satisfaction and After Sales Service
QUESTIONNAIRES
A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop
Dear Sir/Madam As a part of our course curriculam, I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives of my study.I assure you that this information will be kept confidential and will be used for academic purpose only.

(PLEASE PUT A TICK MARK WHEREVER APPLICABLE)

Name : …………………………………………………………………………………………………

Gender: Male Female

Address:…………………………………………………………………………………………………
……………………………………………………………………………………………………………..

Age Group: Below 20 years Between 20-30 years Between 31to 40 years Above 40 years Occupation: Student Service holder Business man

Any other(Please specify) ………………………………………………….

1) Which TVS model are you driving?.........................................................................
2) Are you greeted at the workshop on your arrival?

Yes always
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