Trouble Shooting Information Systems at the Royal Hotel
Trouble shooting information systems at the Royal hotel
ITC 6020 - Information Systems Design and Analysis
Content
Case Overview
Discussion Question and Answers
Conclusion
Case Overview
Blake had just finished his first year in the master degree’s program and attended an internship with a famous IT company. After the orientation, the company offered him the first account with the Royal Hotel which he can manager from the start to the end.
He arrived at the hotel with a one-week assignment. In the first meeting with the General Manager (GM) of the hotel, the manager told Blake that the service they provide to the customers was “unacceptable”. The high standard of the hotel ask for better service. The manager wants all the problems of the room be solved before guests move in.
After listening the task, and examine the current situation, Blake’s solution to the task is to install the M-Tech’s Expresso! Rapid Response Solution. 4 main advantages were mentioned when he presented the idea to the executive team. Rapid response, quality control, preventive maintenance and reporting are the reasons Blake choose this system.
Upon the installation of the system, Blake did preparations for it such as the negotiation with vendor, configuration and set up cost, ongoing maintenance and support. However, he was called to a new account just before the implementation. As the job was transported to his classmate in University, Blake turned all the information of the project to his classmate with a word of caution, stating the complexity of the job should not be underrated.
However, after a month and a half, he was called to come back to the hotel and to solve the problem caused by the installation of the new system. According to what Blake saw and heard from the hotel, the new system was successfully installed but soon be abandoned because employees “lose the interest” rapidly afterward.
Discussion about question answers 1. Despite having relatively little
ITC 6020 - Information Systems Design and Analysis
Content
Case Overview
Discussion Question and Answers
Conclusion
Case Overview
Blake had just finished his first year in the master degree’s program and attended an internship with a famous IT company. After the orientation, the company offered him the first account with the Royal Hotel which he can manager from the start to the end.
He arrived at the hotel with a one-week assignment. In the first meeting with the General Manager (GM) of the hotel, the manager told Blake that the service they provide to the customers was “unacceptable”. The high standard of the hotel ask for better service. The manager wants all the problems of the room be solved before guests move in.
After listening the task, and examine the current situation, Blake’s solution to the task is to install the M-Tech’s Expresso! Rapid Response Solution. 4 main advantages were mentioned when he presented the idea to the executive team. Rapid response, quality control, preventive maintenance and reporting are the reasons Blake choose this system.
Upon the installation of the system, Blake did preparations for it such as the negotiation with vendor, configuration and set up cost, ongoing maintenance and support. However, he was called to a new account just before the implementation. As the job was transported to his classmate in University, Blake turned all the information of the project to his classmate with a word of caution, stating the complexity of the job should not be underrated.
However, after a month and a half, he was called to come back to the hotel and to solve the problem caused by the installation of the new system. According to what Blake saw and heard from the hotel, the new system was successfully installed but soon be abandoned because employees “lose the interest” rapidly afterward.
Discussion about question answers 1. Despite having relatively little