Trends in Business Communication
Over the past two decades technology has advanced rapidly, bringing substantial change in how people communicate in business. While traditional methods of communications such as formal letters and business meetings still take place, even these types of communications have changes dramatically. With the rise of personal computers and the internet in the early 1990’s, nearly every form of communication in business today would be largely unrecognizable to businesspersons from previous decades. The development of these business communication methods are one of the biggest reasons for movement toward an increasingly global economy today.
In today’s business environment, typed letters are seldom used. In the times when they are used, they are used as more of a formality than as an everyday form of communication. From personal business experience, they are mainly used to personalize a relationship with clients and most often times are reinforced with electronic communications. Even the way letters are written in today’s business environment is drastically different from years past. Electronic methods for producing and personalizing the letters have been greatly enhanced by the software available today. As for non-formal written communications such as memos, from personal experience they are almost never received in hardcopy. They are all disseminated via e-mail.
E-mail is the communications forum that has most affected business communications. Whether formal or informal, it provides for immediate transmittal and reply. A common issue with e-mail communications is that they may become too burdensome, however. The ease of mass dissemination and the prevalence of its use can often lead to large volume of relatively unimportant e-mails. There have been methods developed to lessen this burden, however, including the ability to identify relatively important e-mails such as flagging them.
While e-mail has provided a...
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