Transition to a Wireless and Cashless Payment Access System for a Self-Service Laundry BusinessCourse ProjectJeffery LadyManagerial Applications of Information Technology – IS535 DeVry University, Keller Graduate School of ManagementOctober 12, 2014
Table of Contents
TOC \o "1-3" \h \z \u Abstract PAGEREF _Toc400908064 \h 3Brief Company background PAGEREF _Toc400908065 \h 3Discussion of business problem(s) PAGEREF _Toc400908066 \h 4High level solution PAGEREF _Toc400908067 \h 5Benefits of solving the problem PAGEREF _Toc400908068 \h 5Business/technical approach PAGEREF _Toc400908069 \h 7Business process changes PAGEREF _Toc400908070 \h 7Technology or business practices used to augment this solution PAGEREF _Toc400908071 \h 9 HYPERLINK \l "_Toc400908072" Conclusions and overall recommendations PAGEREF _Toc400908072 \h 10 HYPERLINK \l "_Toc400908073" High-level implementation plan PAGEREF _Toc400908073 \h 12 Summary of project PAGEREF _Toc400908074 \h 12References PAGEREF _Toc400908075 \h 14
AbstractCurrently, there are about 35,000 coin laundries in the United States, generating nearly $5 billion in gross revenue annually (Coin Laundry Association, Overview, 2014). A recent press release from Business Wire stated that Sestomatic Systems, a maker of cashless payment options for the self service laundry industry, estimates the annual gross revenue of the unattended commercial laundry market to be $8 billion dollars (Business Wire, 2014). Even with the significant size of the industry only 28% of self service laundry owners who participated in a recent survey stated that they offered a wireless and cashless payment option for its customers (Calma, 2014). Clearly, this industry is poised and in need for a transition to increased availability of wireless and cashless payment options. This project will present an opportunity to apply a technology solution, a wireless and cashless payment access system, to address a business problem of a company which will add value to the organization. The business problem to be solved is how to transition to a wireless and cashless payment system for a regional self-service Laundromat. Brief Company backgroundPacific Crest Laundry and Wash Company (PCLWC) is an independently and privately owned company which operates two commercial laundry facilities in the Portland, Oregon area. Both facilities offer traditional, coin-operated, self-service washer and dryers as well as drop-off/pick-up laundry options with no dry cleaning. They are also planning a new facility in a vacant warehouse surrounding a growing multi-family development. Discussion of business problem(s)Traditionally, the self-service laundry business relies solely on coin operated washers and dryers to serve their customers. This is an accurate description of the two existing PCLWC facilities. They require their customers to either transport large amounts of cash in and out of their facility or utilize a self-service change machine to convert bills into the appropriate number of coins required to wash and dry a specified amount of laundry. The transportation of cash into the facility, coins and cash in and around the facility, and the minimal to non-existent number of employees during off-peak hours presents a safety and security risk for the customers. Criminals understand that individuals approaching a self-service laundry business, with both arms possibly occupied, are likely to have cash in their possession which presents a robbery opportunity. Criminals also understand that the number of employees in a self-service laundry business is either non-existent or extremely limited during off-peak hours. Using a self-service change machine, which converts bills into coins, is also a safety and security risk. Customers are required to remove cash from their person and insert this cash into the machine while in a facility with little or no physical security in place and few, if any, other customers during off-peak hours. An...
References: eggs, B., (2014, May 8). Cashless Laundries: Is the Future in the Cards? American Coin-Op.Retrieved from https://americancoinop.com/articles/cashless-laundries-future-cards-conclusion
Setomatic Systems, Our Technology. (Accessed 2014, October 9) Retrieved from http://www.setomaticsystems.com/our-technology/
Wolf, W., Dawson, J, (2013, December 16)
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