Training a call taxi driver
PES INSTITUTE OF TECHNOLOGY
TERM PAPER SUBMISSION ON
“TRAINING A CALL TAXI DRIVER” Submitted by: Priyadarshini B A Submitted to: Dr. S.H.Kennedy Faculty-MBA Program PESIT
Contents
Abstract
Training is a learning experience, in that it seeks a relatively permanent change in an individual which will improve his (or) her ability to perform on the job. We typically say training can change the skill, knowledge, attitude and social behavior. It means changing what employees know, how they work, their attitude towards their work or their interaction with their co-workers or their supervisors. Primary data were collected by visiting several call taxi drivers like Fast Track, Meru Cabs, Easy Cabs, cab drivers of few small private cab service enterprises.
This paper tries to analyze the training process of call taxi drivers.. Call taxi companies need to check their skills and knowledge of car drivers before they appoint for service. Periodical evaluation can be made to analyze the performance of the car drivers. Feedback from the customers will be helpful to know the exact need for training for drivers.
Introduction
Training is the integral part of the company Human resource Development policy. HRD process of any company starts with training needs analysis. A training need exists when there is a gap between what is required of an employee to perform their work competently and what they actually know. The results of training needs analysis will highlight the subject matter needed to be covered during the training course. The knowledge and skills gained during the training will increase abilities and allow our employees to perform their jobs at an acceptable level.
The Taxi Industry performs a vital role in passenger transport. Our entire community depends on taxi travel at some point of time, from tourists to big business, the elderly, the young, people with disabilities, including people with an assistance animals
TERM PAPER SUBMISSION ON
“TRAINING A CALL TAXI DRIVER” Submitted by: Priyadarshini B A Submitted to: Dr. S.H.Kennedy Faculty-MBA Program PESIT
Contents
Abstract
Training is a learning experience, in that it seeks a relatively permanent change in an individual which will improve his (or) her ability to perform on the job. We typically say training can change the skill, knowledge, attitude and social behavior. It means changing what employees know, how they work, their attitude towards their work or their interaction with their co-workers or their supervisors. Primary data were collected by visiting several call taxi drivers like Fast Track, Meru Cabs, Easy Cabs, cab drivers of few small private cab service enterprises.
This paper tries to analyze the training process of call taxi drivers.. Call taxi companies need to check their skills and knowledge of car drivers before they appoint for service. Periodical evaluation can be made to analyze the performance of the car drivers. Feedback from the customers will be helpful to know the exact need for training for drivers.
Introduction
Training is the integral part of the company Human resource Development policy. HRD process of any company starts with training needs analysis. A training need exists when there is a gap between what is required of an employee to perform their work competently and what they actually know. The results of training needs analysis will highlight the subject matter needed to be covered during the training course. The knowledge and skills gained during the training will increase abilities and allow our employees to perform their jobs at an acceptable level.
The Taxi Industry performs a vital role in passenger transport. Our entire community depends on taxi travel at some point of time, from tourists to big business, the elderly, the young, people with disabilities, including people with an assistance animals
References: Training Need Analysis of Call Taxi Drivers in Chennai, Tamilnadu, India by Ms. Anita Kumari and K.Sandhya Driving for work: Driver assessment and training by ROSPA