Training Report

Topics: Travel agency, Tour operator, Travel Pages: 9 (2197 words) Published: June 23, 2013
PRACTICUM REPORT

On
REIDAN TRAVEL SERVICES
No. 58 Calamba Street, Sta. Mesa Height,
Barangay San Isidro Labrador, Quezon City

In partial fulfillment of the requirements for the course

Bachelor of Science in International Travel and Tourism Management

College of International Tourism and Hospitality Management
Intramuros, Manila

SUBMITTED TO:
Ms. Rowena Dellova

SUBMITTED BY:
Block 1 Lot 1 Phase 1-B Rosario Complex,
Barangay San Vicente, San Pedro, Laguna

SUBMITTED ON:
July 2012

TRAINING PERIOD:
May 2, 2012 – July 5, 2012

TABLE OF CONTENTS
PAGE

TITLE PAGE ………………………………………………………………………………..….………1 INTRODUCTION
Name and General location…………………………………………………...…….…..3 Objective/General Philosophy………………………………………………………......4 Facilities……………………………………………………………....………….5 Outstanding Characteristics of the Establishment…………………………….6 Areas of Concern

1. Organization Structure………………………………..…………………........6 2. Operations Systems and Procedures…………………………..……….......7
3. Facilities Equipment, etc……………………………………………………...8 4. Manpower Scheduling, work method,
Styles communication……………………………………………………..……9 5. Work Atmosphere,
Inter-personal relations lay-out, ventilation, color,
Scheme in office…………………………………………………………………..10 6. Use of materials resources ………………………………………………….10 7. Sanitation procedures/ practices……………………………………………..11 Strengths……………………………………………………………………….………….11 Improvement Areas/Weakness…………………………………………………………..12 Recommendations……………………………………………………………………….……12 CONCLUSION…………………………………………………………………………………………..12 SUMMARY OF MY JOURNAL………………..………………………………………………………13

INTRODUCTION

A. Name and General Location

No. 58 Calamba Street, Sta. Mesa Height,
Barangay San Isidro Labrador, Quezon City

B. Objective and General Philosophy
-------------------------------------------------
Vision and Mission

They are a significant catalyst in transforming Filipinos through distinct experience of travel and tourism.

Reidan Travel Services have committed to provide excellent and customized travel-related services and enriching tour programs, for individuals and institutions that will suit their travel needs and exceed their expectations through personalized service and reasonable rates.

-------------------------------------------------
Values

To ensure achievement of our commitment, they have bound ourselves to observing set of values and providing service from the heart:

Value integrity and value clients as partners
They give utmost importance to doing business with unyielding integrity. They also believe success involves people; therefore they give utmost importance to building a long lasting and mutually beneficial business relationship with them. This agency is bent on delivering the services they need.

Aim for excellence and quality service
Reidan Travel Services are committed to taking the higher road to excellence and quality, personalized service. They strongly believe it is in doing our best that we will not only answer our clients’ needs and preferences, but even transcend their expectations.

Fueled by innovation and aggressive product development

We challenge ourselves to continuously explore product developments that will provide our clients with new and unique travel experience. We respond to changing client needs through constant innovation that will offer travelers with distinctive journeys.

C. Facilities

COMPUTER SYSTEM USED BY REIDAN TRAVEL SERVICES
The computer system used is Galileo/Abacus Airline Reservation System, which makes it possible to add the mark-up as a fixed sum or as a percentage, whichever you prefer. It also facilitates working with several levels depending on target groups, sales channels or geographical areas. Updates take just minutes and changes can be made just as quickly. It enables the agent to control the selling level of the fares thereby providing the capability to modify...
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