Training & Development - Need Analysis

Topics: Skill, Hotel, Customer Pages: 19 (5066 words) Published: August 26, 2013
T & D Needs Assessment at J. K Residency, Jamshedpur
A report of the project completed as a part of course requirements for Training and Development (T&D) Term IV, HRM 2012 - 14

Submitted by GROUP 5

Shruti Deshpande – H12050 Varun Mahna – H12059 Vikas Suryan – H12060 Yogesh Joon – H12061

Submitted to

MSrimannarayana XLRI

Acknowledgements:
Firstly, we would like to thank Mr. Surender, Residence Manager at J.K. Residency for giving us the permission and the support to carry out this project on their hotel staff. We would also like to thank Ms. Ekta Sharma, for the time and the co-operation extended by her and her willingness to coordinate with the other staff as well. We are also highly thankful of our professor and guide Prof. M.Srimannarayana for his valuable inputs and guidance throughout the duration of the course.

Contents
Acknowledgements ............................................................................................................... ii Selection of methods: ........................................................................................................... 1 Program Design Phase........................................................................................................... 2 Framework for Training Needs .............................................................................................. 2 Objectives and Specifications of Training Program ................................................................ 5 Learning Principals ................................................................................................................ 5 Evaluation ............................................................................................................................. 6 Level 1: Participants Feedback............................................................................................... 7 Data collection time .......................................................................................................... 7 Data Collection Process ..................................................................................................... 7 Analysis ............................................................................................................................. 7 Instrument used ................................................................................................................ 7 Level 2: Learning ................................................................................................................... 7 Time of collection of data: ................................................................................................. 7 Process of collection of data and its analysis...................................................................... 8 Usage of data .................................................................................................................... 8 Instruments usd ................................................................................................................ 8 Level 3: Job Application ......................................................................................................... 9 Data Collection & analysis ................................................................................................. 9 Action Planning ............................................................................................................... 10 Level 4: Business Impact...................................................................................................... 10 Isolating the effect of training ......................................................................................... 10 Monitoring Performance Data ......................................................................................... 10 Business Impact...
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