Tqm - Total Quality Management
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INTERNATIONAL JOURNAL OF CURRENT RESEARCH
International Journal of Current Research Vol. 3, Issue, 3, pp.149-153, March, 2011
3
ISSN: 0975-833X
REVIEW ARTICLE TOTAL QUALITY MANAGEMENT IN EDUCATION
1Jayakumaran, M. and 2Manoharan, C. 1Department of Management Studies, Kalasalingam University, Virudhunagar (Dt.)
Tamil Nadu, India
2Department of Education, Bharathiar University, Coimbatore, Tamil Nadu, India
ARTICLE INFO
Article History:
Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th February, 2011 Published online 13th March, 2011
ABSTRACT
After Second World War the United States of America was forced to improve the production of Quality of goods and services. Total Quality Management (TQM) concept was developed by an American W. EDWARDS DEMING. Still 1980s the Japanese only were concentrating in TQM concept where they dominated in world markets. There is a myth the use of TQM which is applicable only in Business and Industry where the production process are being made but the new concept of TQM is also applicable to Academics. Many educators strongly believe that the Deming concept provides guiding principles to make reform in educational system. Also Mr. John Joy Bonstingl, an educationalist out lines the TQM principles. Hence the authors of this paper strongly believe the TQM principles are most relevant to education.
© Copy Right, IJCR, 2011, Academic Journals. All rights reserved.
Key words:
Business and In Educational system Total Quality Management
INTRODUCTION
In any organization when the term “Quality Management principle” first it must focus on its suppliers and customers. In a TQM organization, everyone is both a customer and supplier; this confusing concept emphasizes “the systematic nature of the work in which all are involved”. In other words, teamwork and collaboration are essential. Traditionally, education has been prone to
INTERNATIONAL JOURNAL OF CURRENT RESEARCH
International Journal of Current Research Vol. 3, Issue, 3, pp.149-153, March, 2011
3
ISSN: 0975-833X
REVIEW ARTICLE TOTAL QUALITY MANAGEMENT IN EDUCATION
1Jayakumaran, M. and 2Manoharan, C. 1Department of Management Studies, Kalasalingam University, Virudhunagar (Dt.)
Tamil Nadu, India
2Department of Education, Bharathiar University, Coimbatore, Tamil Nadu, India
ARTICLE INFO
Article History:
Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th February, 2011 Published online 13th March, 2011
ABSTRACT
After Second World War the United States of America was forced to improve the production of Quality of goods and services. Total Quality Management (TQM) concept was developed by an American W. EDWARDS DEMING. Still 1980s the Japanese only were concentrating in TQM concept where they dominated in world markets. There is a myth the use of TQM which is applicable only in Business and Industry where the production process are being made but the new concept of TQM is also applicable to Academics. Many educators strongly believe that the Deming concept provides guiding principles to make reform in educational system. Also Mr. John Joy Bonstingl, an educationalist out lines the TQM principles. Hence the authors of this paper strongly believe the TQM principles are most relevant to education.
© Copy Right, IJCR, 2011, Academic Journals. All rights reserved.
Key words:
Business and In Educational system Total Quality Management
INTRODUCTION
In any organization when the term “Quality Management principle” first it must focus on its suppliers and customers. In a TQM organization, everyone is both a customer and supplier; this confusing concept emphasizes “the systematic nature of the work in which all are involved”. In other words, teamwork and collaboration are essential. Traditionally, education has been prone to
References: Total Quality Management in Education- Edward Sallis. Total Quality Management and the school – Stephen Murgatroyd, Colin Morgan. *******