Tqm Project
Total Quality Management
Program: BBA
Section: A
Final project
Submitted to:
Mr. Haris Aslam
Submitted by: Usman Riasat 094005118 Humza Arshad 094005138 Ahmed Ali Awan 094005182 Muhammad Saad 094005199 DATE: 29-12-12 REMARKS
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Table of Contents
Executive Summary4
Introduction of Project 5
Purpose of Project
Introduction of Company
Process Management6
Value Creation Process
Description of Value Creation Process
Issues and Suggestions of Value Creation Process
Leadership 8
Quality Policies
Quality Standards
Supervisory Leadership
Public Responsibility and Citizenship
Strategic Role Customer Focus 9
Who is Customer?
Customer Feedback
Employee Participation and Training 10
Empowerment
Teamwork
Recruitment
Training
Compensation & Motivation
Recognition & Rewards
Supplier Relationship Management
Partnering and Long Term Commitment
Supplier Selection and Ratings
Factual Approach to Decision making
Quality Cost Analysis
Continues Improvement
Monthly Training programs
Surveys
Brainstorming Sessions
PDCA Example
Quality Tools
Benchmarking
Statistical Process Control Tools 1. Pareto diagram 2. Process flow diagram 3. Cause and effect diagram 4. Check sheet 5. Histogram 6. Control charts
Conclusion and Recommendations
------------------------------------------------- Executive Summary
Quality is the main essence for any organization. Every business should focus on quality to get sustainable competitive advantage. To
Program: BBA
Section: A
Final project
Submitted to:
Mr. Haris Aslam
Submitted by: Usman Riasat 094005118 Humza Arshad 094005138 Ahmed Ali Awan 094005182 Muhammad Saad 094005199 DATE: 29-12-12 REMARKS
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Table of Contents
Executive Summary4
Introduction of Project 5
Purpose of Project
Introduction of Company
Process Management6
Value Creation Process
Description of Value Creation Process
Issues and Suggestions of Value Creation Process
Leadership 8
Quality Policies
Quality Standards
Supervisory Leadership
Public Responsibility and Citizenship
Strategic Role Customer Focus 9
Who is Customer?
Customer Feedback
Employee Participation and Training 10
Empowerment
Teamwork
Recruitment
Training
Compensation & Motivation
Recognition & Rewards
Supplier Relationship Management
Partnering and Long Term Commitment
Supplier Selection and Ratings
Factual Approach to Decision making
Quality Cost Analysis
Continues Improvement
Monthly Training programs
Surveys
Brainstorming Sessions
PDCA Example
Quality Tools
Benchmarking
Statistical Process Control Tools 1. Pareto diagram 2. Process flow diagram 3. Cause and effect diagram 4. Check sheet 5. Histogram 6. Control charts
Conclusion and Recommendations
------------------------------------------------- Executive Summary
Quality is the main essence for any organization. Every business should focus on quality to get sustainable competitive advantage. To