tqm practices

Letter Of Transmittal:
20th November 2013
Md. Shahidul Islam Fakir
Assistant Professor,
Department of Management Studies,
Jagannath University, Dhaka.

Sub: Letter of transmission.

Dear Sir,
With great pleasure I submit this assignment that I have been assigned an important requirement of Total Quality Management. I have found the study to be quite interesting, beneficial and knowledgeable. I have tried my level best to prepare an effective and creditable assignment.
This assignment is about the “Evaluation of TQM Practices of PROOMI FOODS LTD.”. I also want to thank you for your support and patience with me.

Yours sincerely,
Md. Forhad Hossain Sarker(ID- 091286),

Acknowledgement:

At first, I would like to thank my course coordinator Md. Shahidul Islam Fakir, Assistant Professor, Department of management studies, Jagannath University, Dhaka for guiding me and giving me the opportunity to initiate this assignment. More specifically, I would like to thank him for imparting his time and wisdom. I would also like to express my gratitude to all the Persons those were involved both directly and indirectly to help in the preparation of this assignment.

Table of contents:
SL NO.
Topics
Page No.
01
Abstract
01
02
Introduction
02-12

i. Background of the study
02

ii. Concept of TQM
02

iii. Dimensions/ components of TQM
03-04

iv. TQM success factors
05

v. Research questions
05

vi. Specific objectives of the study
06

vii. Profile of PRAN FOODS LTD.
06-12
03
Data and Methods
13

i. Nature of research design
13

ii. Definition of population
13

iii. Sample size and sampling techniques
13

iv. Data collection techniques
13

v. Data processing techniques
13
04
Results and Discussions
14-15
05
Recommendations
16
05
Conclusions
17
06
References
18

References: 18