The top management of BHEL initiated TQM movement during 1994 and decided to follow the EFQM (European Foundation for Quality Management) adopted by Confederation of Indian Industry (CII) titled “The CII model for Total Quality Management”.
The following are a few internationally recognized TQM Models:
1. Demings Model - Adopted by Japanese Organisations
2. Malcolm Baldridge Model - Adopted by American Organisations
3. EFQM Model - Adopted by European Organisations
The following three models are well recognized for the purpose of award in India.
1. Rajiv Gandhi National Quality award-By Government of India 2. Golden Peacock award-By Institute of Directors 3. CII Exim award for Business Excellence-By CII
In BHEL the self-assessment based on CII Model was done during November, 1995 under the guidance of EFQM experts from UK and CII experts.
The TQM scores of PSSR are as follows:
Year TQM Score
From problem-faced to problem-solved
The PDCA Cycle is a checklist of the four stages which you must go through to get from `problem-faced' to `problem solved'. The four stages are Plan-Do-Check-Act, and they are carried out in the cycle illustrated below.
The concept of the PDCA Cycle was originally developed by Walter Shewhart, the pioneering statistician who developed statistical process control in the Bell Laboratories in the US during the 1930's. It is often referred to as `the Shewhart Cycle'. It was taken up and promoted very effectively from the 1950s on by the famous Quality Management authority, W. Edwards Deming, and is consequently known by many as `the Deming Wheel'.
Use the PDCA Cycle to coordinate your continuous improvement efforts. It both emphasises and demonstrates that improvement programs must start with careful planning, must result in effective action, and must move on again to careful