Tqm & Hrm
the role of HR promoting TQM in an organisation.
TQM is primarily an organizational strategy considered as a change programme to achieve excellence and therefore HR has an important role to play in designing the interventions to prepare the people and the organizations for the desired change.
The role of the HR Department in improving quality can be considerable. Broadly, it can: • Assist in the formulation of the firm's strategic direction and needs. • Identify the human resource philosophies or culture consistent with the business needs. • Develop and implement policies and activities consistent with the culture. • Ensure that the quality improvement process is consistent with the other human resource activities.
The HR department can play a significant role in the change process by establishing a specific programme that is responsible for dealing with the change. This programme can involve: • Establishing a senior HR council and executive operating committee • Naming a major initiative that rallies all employees to the change • Developing a leadership programme that ensures that the change clearly includes the top management [ a senior management development programme].
Additionally, within the HR department there can be further division of roles and responsibilities. This often involves clarifying the relationship between the corporate-level HR department and the business unit - level departments. Taking a proactive stance, the corporate-level department can: • Assist senior managers in formulating change • Become a model of change • Develop and guide divisional human resource departments • Change organisational structure • Serve as a clearinghouse • Serve as trainer for other HR staff • Do benchmark analysis • Develop HRIS [Human Resource Information System] capacity • Audit competencies
Development of Total Quality People:
The first pillar of TQM is internal customer
TQM is primarily an organizational strategy considered as a change programme to achieve excellence and therefore HR has an important role to play in designing the interventions to prepare the people and the organizations for the desired change.
The role of the HR Department in improving quality can be considerable. Broadly, it can: • Assist in the formulation of the firm's strategic direction and needs. • Identify the human resource philosophies or culture consistent with the business needs. • Develop and implement policies and activities consistent with the culture. • Ensure that the quality improvement process is consistent with the other human resource activities.
The HR department can play a significant role in the change process by establishing a specific programme that is responsible for dealing with the change. This programme can involve: • Establishing a senior HR council and executive operating committee • Naming a major initiative that rallies all employees to the change • Developing a leadership programme that ensures that the change clearly includes the top management [ a senior management development programme].
Additionally, within the HR department there can be further division of roles and responsibilities. This often involves clarifying the relationship between the corporate-level HR department and the business unit - level departments. Taking a proactive stance, the corporate-level department can: • Assist senior managers in formulating change • Become a model of change • Develop and guide divisional human resource departments • Change organisational structure • Serve as a clearinghouse • Serve as trainer for other HR staff • Do benchmark analysis • Develop HRIS [Human Resource Information System] capacity • Audit competencies
Development of Total Quality People:
The first pillar of TQM is internal customer